Front Counter Sales Representative

Kal Tire; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Kal Tire is seeking a Front Counter Sales Representative to enhance customer experiences in a fast-paced automotive environment. The role involves providing service quotes, processing transactions, and ensuring customer satisfaction. With comprehensive benefits and a supportive culture, this position is ideal for those passionate about the automotive industry.

Benefits

Comprehensive benefits including medical, dental, and vision

Defined contribution pension plan and group RRSP matching

Team member discount program on tires and services

Qualifications

• Minimum of 2 years' experience in customer service or sales roles preferred.
• Interest in the automotive industry.
• Ability to lift 30-50 lbs as needed.

Responsibilities

• Provide outstanding customer service and handle inquiries.
• Prepare and present customer quotes and pricing.
• Enter appointments and orders accurately into systems.

Skills

Communication

Customer Service

Problem Solving

Organizational Skills

Job description

Front Counter Sales Representative

Location: 2055 Clark Drive, Vancouver BC

We are seeking a Front Counter Sales Representative to create a welcoming environment for our customers and respond to inquiries. Do you have experience providing service quotes, processing sales transactions, and being a product and service expert?

Key Highlights of this role

• Strong communication skills and a willingness to learn to enhance customer interactions.
• Passion for the automotive industry to build rapport and promote product knowledge.
• Effective resolution of customer concerns to ensure satisfaction.
• Willingness to be cross-trained for increased versatility and team contribution.

Why Kal Tire?

• Our aim is to support the careers of our team members through quality leadership, training, and advancement opportunities.
• Structured work schedules and a supportive, safe work environment. This position pays $21.63/hr with opportunities for wage increases.
• Comprehensive benefits including medical, dental, and vision; Employee Assistance Program.
• Financial security through a defined contribution pension plan and group RRSP matching.
• Team member discount program on tires, services, and more.

Day-to-Day Responsibilities

• Provide outstanding customer service with a genuine desire to deliver excellent experiences.
• Greet and direct customers professionally and enthusiastically.
• Handle incoming calls and respond to customer inquiries and concerns.
• Provide product knowledge confidently and friendly in an inside sales environment.
• Prepare and present detailed customer quotes and pricing.
• Enter appointments and orders accurately into POS/internal systems.

Qualifications and Success Factors

• Interest in the automotive industry and ability to thrive in a high-energy, fast-paced team environment.
• Exceptional customer service skills.
• Minimum of 2 years' experience in customer service, counter, or inside sales roles (preferred).
• Understanding of automotive or related industries and aptitude for learning product knowledge.
• Knowledge of consumer behavior principles.
• Strong problem-solving, planning, and organizational skills.
• Ability to be active during the day and lift 30-50 lbs as needed.
• Safety-conscious, wearing PPE, and following safe work protocols.

Our Inclusive Culture

At Kal Tire, we are committed to creating a workplace where everyone feels valued, included, and empowered. We encourage applications from candidates of all backgrounds, identities, and experiences.

Hiring Process

Shortlisted candidates will be contacted for a telephone interview, followed by interviews with our leadership team via MS Teams or in person. A Canadian Criminal Record Check will be required for all prospective team members at the job offer stage. Candidates must be legally eligible to work in Canada.