French-Speaking Customer Care Specialist - Toronto

Lincoln Electric; Toronto; Hybrid; CAD 39,000 - 58,000; Full time

Job summary

Lincoln Electric, a leader in industrial machinery and technology, seeks a bilingual Customer Care Representative for the Toronto team. You will support customers from order placement through issue resolution, owning interactions and ensuring a high-quality experience that drives satisfaction and loyalty.

If you’re detail-oriented, solutions-driven, and thrive in a fast-paced environment, this role offers meaningful daily impact and opportunities to collaborate across Sales, Logistics, Finance,

Qualifications

• High school diploma required; post-secondary education preferred or equivalent experience.
• 3–5+ years of experience in customer service, order management, or a call-center environment preferred.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and case management tools.
• Own customer inquiries from first contact through resolution, ensuring timely and accurate outcomes.
• Communicate proactively and professionally regarding order status, changes, and delivery expectations.
• Process customer orders accurately using Esker and SAP, meeting same-day entry expectations.
• Review orders for accuracy, availability, and credit status, resolving issues to avoid shipment delays.
• Send order confirmations and updates to ensure clarity and confidence for customers.
• Investigate and resolve issues related to credit holds, returns, and order discrepancies.
• Manage product returns with RMAs and follow-up.
• Support customers with discontinued products by identifying alternatives or partnering with Sales and Technical teams.
• Work closely with Sales, Logistics, Finance, and Technical teams to improve first-contact resolution.
• Contribute ideas that enhance processes, efficiency, and customer satisfaction.
• Participate in team meetings, coaching sessions, and performance discussions.

Job description

Lincoln Electric, a leader in industrial machinery and technology, seeks a bilingual Customer Care Representative for the Toronto team. You will support customers from order placement through issue resolution, owning interactions and ensuring a high-quality experience that drives satisfaction and loyalty.

If you’re detail-oriented, solutions-driven, and thrive in a fast-paced environment, this role offers meaningful daily impact and opportunities to collaborate across Sales, Logistics, Finance,