French /English Bilingual Customer Experience Team Leader

Phoenix A.M.D. International Inc.; Bowmanville; On-site; CAD 40,000 - 70,000; Full time

Job summary

An entrepreneurial Canadian company is seeking an exceptional and inspiring Bilingual Customer Experience Team Captain. This leadership role focuses on revolutionizing customer service experiences through effective call center coordination and a passion for creating WOW moments. The ideal candidate thrives in a fast-paced environment, possesses strong problem-solving abilities, and is fully bilingual in French and English. Join a team dedicated to innovation and excellence, where your contributions will directly impact customer satisfaction and drive success. If you're ready to lead with empathy and enthusiasm, this opportunity is for you!

Benefits

Company events

Dental care

Disability insurance

Extended health care

Life insurance

On-site gym

On-site parking

Paid time off

Profit sharing

Store discount

Vision care

Qualifications

• Must be fully bilingual in French and English.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Assist customers in resolving claims and issues efficiently.
• Build trust with retailers and consumers by timely issue resolution.

Skills

Bilingual (French & English)

Problem-solving

Communication Skills

Time Management

Attention to Detail

Adaptability

Tools

Outlook

Excel

Job description

We’re looking for an
Exceptional & Inspiring
FRENCH/ ENGLISH BILINGUAL CUSTOMER EXPERIENCE TEAM CAPTAIN

This results-oriented person needs:

• To assist us in revolutionizing the way our Service Department creates an experience for our customers.
• To be able to understand call center coordination and scheduling and be part of a team chosen to create the new architecture that will provide the best possible customer service experience in today’s new reality.

The right person will have a contagious passion for creating WOW customer experiences and is able to inspire their team to achieve great results. This leadership position does require someone who is fully Bilingual in English and French. This position is based from our location in Bowmanville, Ontario.

If you are an exceptional & inspiring leader...THEN WE COULD BE THE WORKPLACE FOR YOU!

Main day-to-day Responsibilities:

• Check in /communicate with customers to help resolve their claim/issues.
• Address and close open claims efficiently and in a time-sensitive manner.
• Accurately and efficiently record required data in the claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are:

• Bilingual-French & English.
• Comfort/experience with Outlook and Excel would be beneficial.
• Great communicator who is proficient in problem-solving.
• Willingness to learn.
• Performance driven.
• Resourceful.
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Amazing attention to detail.
• Thriving in a fast-paced, fun environment and can put yourself in the customers' shoes.

What we bring to the table:
We are a growing entrepreneurial Canadian Bilingual company in business for over 30 years, led by the 2 entrepreneurs who originally started the business. We provide lifestyle protection programs and services for the furniture, bedding, appliances, and electronics retailers across North America, which are designed to enhance the experience of consumers who buy them while creating indispensable profit centers for the retailers who sell them. We are committed to innovation and being the best at what we do. We value our people with the following advantages:

Benefits:

• Company events.
• Dental care.
• Disability insurance.
• Extended health care.
• Life insurance.
• On-site gym.
• On-site parking.
• Paid time off.
• Profit sharing.
• Store discount.
• Vision care.

Schedule:

• 8 hour shift.
• Monday to Friday.