French Bilingual Technical Services Specialist

Natural Factors; Milton; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a French Bilingual Technical Services Specialist, where your expertise will support innovative stone wool solutions. This full-time role involves providing essential technical support to both internal teams and external customers, ensuring effective communication in both English and French. You'll thrive in a collaborative environment, contributing to strategic planning and enhancing customer satisfaction. With a commitment to sustainability and community involvement, this organization offers competitive pay and a range of wellness perks, making it an exciting opportunity for career growth and professional development.

Benefits

Health and Dental Plans

Retirement Pension Matching

Paid Time Off and Holidays

Educational Assistance

Fitness Reimbursement

Safety Programs and PPE Provisions

Qualifications

• 2+ years of experience in the building materials or construction industry.
• Ability to read architectural drawings and technical documents.

Responsibilities

• Provide technical product support to internal teams and external customers.
• Manage inquiries in a high-volume technical call center environment.

Skills

Technical Support

Bilingual Communication (French/English)

Customer Service

Problem Solving

Organizational Skills

Education

College Diploma or Bachelor’s Degree in Technology or Science

Master’s Degree in Related Fields

Tools

Microsoft Office

CRM Tools

Job description

ROCKWOOL is seeking a French Bilingual Technical Services Specialist to join our Technical Services Team.

You will provide technical support to ROCKWOOL internal personnel and external customers, to facilitate, promote, and advise on the use of ROCKWOOL products in various applications. This position is based onsite in our Milton, ON head office, full time. It reports to the Technical Services Manager and has no direct reports.

Join us to make a difference!

At ROCKWOOL, we work relentlessly to enrich modern living through innovative stone wool solutions, committed to building a better future.

What You Will Be Doing

1. Provide technical product and application support in English and French via telephone, email, and in person to internal teams and external customers including specifiers, architects, resellers, and installers.
2. Resolve customer complaints effectively, reporting severe concerns appropriately.
3. Manage inquiries in a high-volume technical call center environment efficiently.
4. Maintain detailed records of support interactions.
5. Complete necessary trainings to stay current with product knowledge.
6. Support the development of technical understanding within ROCKWOOL's Business Development and sales teams.
7. Develop and support training programs, including CEU development.
8. Evaluate the impact of technical services on sales using internal tools.
9. Monitor competitor performance and adopt best practices.
10. Build and maintain relationships with industry counterparts.
11. Contribute to strategic and operational planning for technical services.

What You Bring

1. College Diploma or bachelor’s degree in a technological or science field; Master’s in related fields is an asset.
2. P. Eng or eligibility to register as an E.I.T. is an asset.
3. 2+ years of relevant experience in building materials, consulting, or construction industry.
4. Experience in call centers and technical services is advantageous.
5. Excellent communication, presentation, and organizational skills.
6. Ability to read architectural drawings and technical documents.
7. Proficiency in Microsoft Office and CRM tools.
8. Ability to travel internationally.
9. Studies or experience in Building Materials, Fire Engineering, Building Science, Acoustics, or Building Codes are strong assets.

What We Offer

• Competitive pay & benefits from day 1, including health, dental, massage, and vision plans.
• Retirement pension matching.
• Paid time off, holidays, and parental leave top-up plans.
• Educational assistance and career growth opportunities.
• Wellness perks such as fitness reimbursement and EAP.
• Safety programs and PPE provisions.

Who We Are

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable products that improve lives. With over 12,000 employees globally, our mission is to release the natural power of stone to enrich modern living. We are committed to sustainability and community involvement, including partnerships like One Ocean Foundation and the Denmark SailGP team.

Work Environment & Culture

Our offices promote collaboration, creativity, and social interaction, supporting work-life balance. We are dedicated to diversity, inclusion, and equal opportunity, fostering a culture of ambition, responsibility, integrity, and efficiency — known as “The ROCKWOOL Way”.

ROCKWOOL is proud to be an Equal Opportunity Employer, assessing candidates solely based on skills and qualifications.