French Bilingual – Evergreen Posting

Foresters Financial; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Foresters Financial in Toronto is seeking a French Bilingual Member Service Representative to enhance customer relationships through exceptional service. Ideal candidates will have 3-5 years of customer service experience, speak both English and French fluently, and have a passion for service excellence. The role involves answering calls related to various business aspects and working collaboratively across departments to meet customer needs. Join a company committed to diversity and providing an accessible candidate experience.

Qualifications

• 3-5 years of customer service experience.
• Previous inbound contact center experience is an asset.
• Proficiency in English and French (verbal and written).

Responsibilities

• Answer inbound service-related calls regarding Foresters Financial.
• Prioritize customer relationships with empathy and responsiveness.
• Collaborate with multiple business areas to satisfy customer needs.

Skills

Customer service excellence

Bilingual in English and French

Empathy

Technical/analytical skills

Ability to meet tight timelines

Education

College Diploma or University Degree

Job description

Career Opportunity

Position: French Bilingual - Evergreen Posting

Purpose of role

Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees.

Job Description

Key Responsibilities

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow-up calls as needed.
• Prioritize the customer relationship at all times by listening and responding with empathy.
• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs.
• Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member.

Roles We Are Hiring For

• Bilingual Member Service Representative (1-year contract)
• Bilingual Claims Administrator
• Bilingual New Business Administrator
• Bilingual Verification Specialist
• Bilingual Case Manager
• Bilingual (FR) Customer Service Representative, Administrative Support
• Bilingual (FR) Client Support Representative L1

Key Qualifications

• 3-5 years of customer service experience with a passion for service excellence is an asset.
• Previous inbound contact center experience is an asset.
• Proficient in English and French (verbal and written) to effectively communicate with internal and external customers, partners and vendors is required.
• Ability to meet tight timelines under pressure while delivering quality service.
• Technical/analytical skills within established systems, standards, and clearly defined procedures within a structured job environment.
• College Diploma or University Degree is an asset.

Equal Opportunity Employment and Inclusion –

At Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.