Compensation Administrator

Foresters Financial Services, Inc.; Toronto; On-site; CAD 43,000 - 63,000; Full time

Job summary

Foresters Financial Services, Inc. is seeking a Compensation Administrator to ensure accurate and timely payout to producers and up-line management across distribution channels, in line with guidelines and service levels.

You will handle inquiries via our 1-800 line, maintain compensation systems, process adjustments and garnishments, review debt reports, and support resolution of issues while consistently meeting SLA targets.

Foresters is committed to inclusion and equal opportunity employment.

Qualifications

• Post Secondary or equivalent field experience.
• Excellent written and verbal communication skills.
• Ability to multi-task under pressure and meet deadlines with attention to detail.
• Responsive to changing needs and schedules; able to organize workload.

Responsibilities

• Provide customer service support through our dedicated 1-800 line; phone support on a rotating schedule.
• Administer compensation for all distribution channels; ensure accurate payouts.
• Maintain systems with accurate producer and up-line compensation information.
• Process compensation adjustments, garnishments, assignments & court orders.
• Review and correct errors on daily reports and unprocessed activities before deadlines.
• Respond to inquiries and resolve compensation issues while meeting service level standards.

Skills

Communication

Multitasking

Attention to detail

Problem solving

Excel

Word

PMACS

PMACS Portal

Education

Post secondary or equivalent

Tools

PMACS Web Portal

Job description

Career Opportunity Role Title: Compensation Administrator

Purpose of role

The Compensation Administrator is accountable for ensuring that producers and up-line management in all distribution channels are compensated accurately and promptly, as per established guidelines and service levels and in accordance with state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving compensation inquiries.

Job Description

Key Responsibilities

• Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis.
• Responsible for administration of compensation for all distribution channels, ensuring that all producers and up-line management are accurately compensated.
• Maintain all applicable systems with accurate producer and up-line compensation information.
• Process compensation adjustments, set up and administer garnishments, assignments & court orders.
• Review and correct errors on daily error reports and/or unprocessed activities prior to commission deadlines.
• Review Debt management reports and apply established processes in order to recover outstanding producer debts, negotiate and administer special arrangements for commission debt repayment, register and manage terminated producers with debt with Vector One.
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.

Key Qualifications

• Education (minimum required): Post Secondary or equivalent field experience
• Experience (minimum required): Post Secondary or equivalent field experience
• Excellent written and verbal communication skills.
• Requires strong ability to multi‑task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
• Decisive with good judgment/decision‑making skills to act effectively in resolving compensation issues.
• Knowledge of producer and up-line contracting for both Canada and the US is an asset.
• Requires well‑developed problem solving and analytical skills.
• Accurate keyboarding skills with good working knowledge of Word and Excel.
• Knowledge of PMACS and PMACS web portal would be an asset.
• Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
• Must be available to work statutory holidays to support our US customers.
• Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.
• Bilingual (French) with written and verbal skills an asset.

Salary Range: $43,000.00 - $63,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which our employees can show up wholly and authentically as themselves. Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team. Foresters Financial™ is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families. More than 150 years later, we provide life insurance, savings, retirement and investment solutions that help families achieve long‑term financial health and security.