French Bilingual – Evergreen Posting

Foresters Financial Services, Inc.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Foresters Financial Services, Inc. is seeking a Bilingual Member Service Representative to enhance customer relationships in Toronto, Ontario. The ideal candidate will have a strong background in customer service with proficiency in both English and French. Responsibilities include answering service-related calls and conducting follow-ups to ensure customer satisfaction.

Applicants should possess 3-5 years of customer service experience and the ability to manage tight timelines effectively. This role supports an inclusive environment committed to diversity.

Qualifications

• 3-5 years of customer service experience preferred.
• Previous inbound contact center experience is an asset.
• Proficiency in English and French required for communication.

Responsibilities

• Answer service-related calls regarding business aspects.
• Conduct follow-up calls as needed.
• Provide high-level customer service while collaborating with different areas.

Skills

Customer service experience

Bilingual (English and French)

Technical/analytical skills

Ability to meet tight timelines

Education

College Diploma or University Degree

Job description

Key Responsibilities

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities.
• Conduct follow up calls as needed.
• Prioritize the customer relationship at all times by listening and responding with empathy.
• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs.
• Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member.

Key Roles

• Bilingual Member Service Representative (1-year contract)
• Bilingual Claims Administrator
• Bilingual New Business Administrator
• Bilingual Verification Specialist
• Bilingual Case Manager
• Bilingual (FR) Customer Service Representative, Administrative Support
• Bilingual (FR) Client Support Representative L1

Key Qualifications

• 3-5 years of customer service experience with a passion for service excellence is an asset.
• Previous inbound contact center experience is an asset.
• Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required.
• Ability to meet tight timelines under pressure while delivering quality service.
• Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment.
• College Diploma or University Degree an asset.
• #LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves. Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.