Fraud Systems Consultant, Client Authentication

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in Canada is looking for a Consultant in Enterprise Fraud Management to enhance the security of client authentication processes. This role requires expertise in fraud detection, collaboration with various teams, and strong analytical skills to identify threats and improve fraud prevention strategies. The successful candidate will manage authentication systems, providing support during fraud investigations and collaborating on projects to ensure efficient operations. Join us to make a meaningful impact in safeguarding our clients' interests.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Knowledge in authentication best practices and fraud management.
• Experience in handling incidents related to authentication.
• Familiarity with PRM, COINS/ECIF is beneficial.

Responsibilities

• Analyze large sets of data to minimize loss and protect clients.
• Create rules for monitoring fraud risks.
• Collaborate with vendors and project teams to implement authentication tools.

Skills

Analytical Thinking

Collaboration

Communication

Fraud Detection Strategies

Fraud Investigations

Fraud Monitoring

Independent Decision-Making

Information Security

Process Improvement Management

Project Management

Risk Reporting

Tools

ThreatMetrix

Excel

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing:

Authentication is a critical control as a first line of defense against bad actors, while at the same time touching every single client interaction. The role collaborates with individuals within the Enterprise Fraud Management (EFM) team and with the vendors that provide authentication services to CIBC. We are seeking a consultant, who will be responsible for proactively learning our EFM tools and systems to become the subject matter expert (SME) and point of contact for project teams. Build working knowledge of Client Authentication owned tools, their inherent capabilities and out of the box settings. Become the expert on customized rules to support fraud detection activities and formulating ongoing strategies that will reduce CIBC’s fraud exposure over time. Support project efforts, investigating feasibility and estimating scope of client authentication changes. You will also support the Sr. Consultant, Authentication working with various partners across the organization, including Fusion, AML, business LOBs. The Consultant will drive intra-day threat detection activities, lead investigations and data analysis on recent/ongoing fraud incidents, and maintain effective monitoring and performance operations. You’re flexible to work occasional evenings and weekends, to support testing and incidents.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Investigate: Analyze large sets of data (e.g., online logins for the past day, etc.) and exercise decision making skills by connecting the dots of each with information from other applications (e.g., client profiles, transaction history, etc.) to minimize loss and protect CIBC and its clients. Experience with ThreatMetrix is a significant benefit.
• Risk Profiling: You have hands on experience with device profiling, geolocation, and usersession data. You will leverage your deep fraud detection knowledge to find patterns ofabnormal or suspicious behavior on CIBC’s digital platforms.
• Rule Management: You will work closely with our vendors to create specialized rules forintra-day monitoring to uncover potential fraud risks/detect fraud before it happens. You are constantly looking to improve the effectiveness of these rules and policies across the entire authentication toolkit.
• System SME: become subject matter expert on our fraud applications and tools and their unique configuration and set rules. Create checks and balances to track system performance and gaps or vulnerabilities. Create view to report performance, risks and incidents for leadership visibility.
• Collaboration: Support active investigations related to known fraud incidents where information about the authentication activity is required on a case-by-case basis. Provideimplementation support to investigate feasibility of proposed changes to existing authentication tools and the benefits / cost associated and ensure that they are functioning as expected.
• Project Management: Strong project management skills - the ability to organize self and others, manage concurrent priorities; set and meet deadlines. Support Fraud Intake assessment for client authentication managed tools. Possess strong communication skills to work collaboratively with project teams and manage stakeholder expectations.
• Client Focused: Weigh business needs against security and fraud concerns and pursueactions where necessary to protect CIBC and its clients, especially to connect dots that could be outside the direct purview of authentication.

Who You Are

• You have a background in fraud management. You have a high degree of knowledge in what is authentication, what are the best practices and standards in authentication, and experience in handling fraud incidents where authentication was the weak control.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best, collaborate with and support others.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You can demonstrate experience in PRM, COINS/ECIF, Excel. Experience with ThreatMetrix and FAE is an asset.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Collaboration, Communication, Fraud Detection Strategies, Fraud Investigations, Fraud Monitoring, Independent Decision-Making, Information Security, Job Estimating, Process Improvement Management, Project Management, Project Stakeholder Management, Relationship Management, Risk Reporting