Fraud Product Consultant

Co-operators; Mississauga; Hybrid; CAD 75,000 - 110,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Fraud Product Consultant to enhance project outcomes in fraud detection and management. This role combines technical expertise with a collaborative approach, requiring a focus on improving operational efficiencies and innovative problem-solving to support our core mission of client care and community involvement.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 3-5 years of business experience with workflow/process design.
• Strong technical experience in project management practices.
• Expertise in fraud detection and investigation.

Responsibilities

• Develop and deliver on project outcomes as an SME for fraud consultancy.
• Collaborate with various teams to support project work.
• Anticipate and manage project issues effectively.

Skills

Critical Thinking

Communication

Innovation

Education

Post-secondary education in Business or related discipline

Job description

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Company: CGIC

Department: Claims

Employment Type: Temporary Full-Time (18 months)

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Fraud Product Consultant, you will develop and deliver on project outcomes. You will function as a product Subject Matter Expert (SME) representing the Investigative Services and Enterprise Fraud team on projects that move the strategy forward. You will participate in project work, project research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables. You will continually collaborate on decision making, solution and implementation considerations with partners from the respective supported business areas.

How You Will Create Impact

• Working as a member of the Project Team, in conjunction with Analytics, Business Intelligence, Project Managers, Change Consultants, IT, Claims, Product, Underwriting, Retail Sales & Service, Learning, developing and delivering on program/project outcomes.
• Functioning as an SME representing Investigative Services and Enterprise Fraud, providing expertise on fraud methodologies, business strategy, business operations, tactics, guidelines, processes, and procedures related to the project purpose and outcomes.
• Engaging in and supporting project work, including project research, collaborate with both internal and external partners to gather more information, building solutions, problem solving, identifying risks, review/consult on training material.
• Helping to identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
• Anticipating and assisting with the management of project issues. Communicate the impact of these issues and facilitate solutions.
• Equipping leadership with data in a usable form to use as content with audiences.
• Supporting leadership with the development of audience appropriate content to report on various topics associated with subject matter expertise.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have 3-5 years of business experience working on projects with demonstrated experience in workflow/process design and development and knowledge of core business functions.
• You have a post-secondary education in Business or a related discipline
• You have strong technical experience and knowledge of business process improvement and project management practices using various methodologies and successful project life cycle experience.
• You have demonstrated expertise in fraud detection, investigation, suppression and prevention.
• Having the Chartered Insurance Professional (CIP) or other related designation and the LEAN Green Belt certification is an asset.
  
  
  

What You Need To Know

• You will travel occasionally.
• Detail oriented work that requires a considerable degree of mental concentration for extended periods of time.
• Extended work hours, including evenings and weekends, may be required.
• This role involves direct contact with clients and/or service providers in their environment.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

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