Claris Companion Product Implementations Specialist

Claris Healthcare Inc; Canada; Remote; CAD 90,000 - 95,000; Full time

Job summary

Join Claris Healthcare Inc as a Claris Companion Product Implementations Specialist, where you will support the deployment of innovative healthcare technology. Leveraging project management skills, you will collaborate with clients, ensuring their unique needs are met while enhancing patient outcomes through effective implementation strategies.

Qualifications

• 3-5 years of healthcare sector experience.
• Knowledge of Medicare RPM and CCM including CMS CPT codes.
• Proficiency in healthcare technology systems.

Responsibilities

• Collaborate with care organizations for implementation needs.
• Develop and execute implementation plans with timelines.
• Conduct client assessments for system integration.

Skills

Project Management

Interpersonal Communication

Problem Solving

Education

Bachelor's degree

Associate Degree in Nursing (ADN)

Registered Nurse (RN)

Tools

Microsoft Office

Job description

Claris Companion Product Implementations Specialist

Join to apply for the Claris Companion Product Implementations Specialist role at Claris Healthcare Inc

Claris Companion Product Implementations Specialist

Join to apply for the Claris Companion Product Implementations Specialist role at Claris Healthcare Inc

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Claris Healthcare Inc provided pay range

This range is provided by Claris Healthcare Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90,000.00/yr - CA$95,000.00/yr

Direct message the job poster from Claris Healthcare Inc

Claris Healthcare is a leading provider of innovative technology solutions in the healthcare industry. Our flagship product, Claris Companion, is a comprehensive platform designed to improve the well-being and independence of patients with chronic conditions. With a strong commitment to delivering excellence, we empower organizations to provide remote patient monitoring (RPM), chronic care management (CCM) and virtual care to U.S.-based patients at home.

Job Summary:

As a Claris Companion Product Implementations Specialist with healthcare experience, you will play a critical role in supporting the successful implementation of our product within healthcare organizations including physician’s offices, clinics, hospitals, and health systems. You will work closely with clients, internal teams, and stakeholders to ensure a smooth and effective deployment of Claris Companion. Your expertise in project management, on-boarding, and training of care organization staff will be instrumental in the continued growth of Claris Healthcare.

Responsibilities:

• Collaborate with care organizations to understand their unique needs, goals, and requirements for implementing Claris Companion.
• Serve as the primary point of contact for healthcare clients throughout the implementation process, ensuring clear and proactive communication.
• Conduct thorough assessments of clients' existing systems, workflows, and operational processes to identify opportunities for integration and optimization.
• Develop and execute comprehensive implementation plans, including project timelines, milestones, and resource allocation.
• Provide guidance and training to clients on the setup, configuration, and utilization of Claris Companion, ensuring a seamless transition and user adoption.
• Work closely with cross-functional teams, including Sales, Engineering, and Support, to address client inquiries, resolve issues, and escalate critical matters when necessary.
• Continuously monitor project progress, identify potential risks or challenges, and proactively develop mitigation strategies to ensure successful implementation.
• Conduct post-implementation evaluations to measure client satisfaction, identify areas for improvement, and gather feedback for product enhancements.
• Stay updated on industry trends, best practices, and regulatory requirements related to healthcare technology and non-profit operations.

Requirements:

• Bachelor's degree in a relevant field, Associate Degree in Nursing (ADN), Registered Nurse (RN) or greater.
• Process driven with proven experience in implementing projects within healthcare organizations.
• 3 - 5 years of customer/client/patient service experience in the healthcare sector.
• Knowledge of Medicare Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) including Centers for Medicare Services (CMS) CPT codes.
• Strong project management skills with the ability to manage multiple implementations simultaneously, prioritize tasks, and meet deadlines.
• Excellent interpersonal and communication skills to build rapport with clients, understand their needs, deliver training, and effectively convey technical information.
• A deep understanding of healthcare provider operations and the ability to navigate challenges specific to this sector.
• Proficiency in Microsoft Office: Powerpoint, Excel, Word.
• Proficiency in healthcare technology systems and software applications.
• Self-motivated and adaptable, with the ability to work both independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to overcoming obstacles.
• Some limited travel may be required to client sites for on-site support and training.
• Remote work / work-from-home.

If you are passionate about making a positive impact in the healthcare industry and possess the necessary experience in implementing projects at care organizations that provide services to older adults and patients, we invite you to join our dynamic team at Claris Healthcare. Apply now to be part of our mission to improve the lives of individuals through innovative technology.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Customer Service

• Industries

  Information Services, Hospitals and Health Care, and Public Health

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