Fraud Product and Operations Lead

Scene+; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Health and wellness benefits

RRSP matching

Performance-based bonus

Free movies

Free grocery delivery

Discounts on mortgages/banking/movies

Job summary

Scene+ is seeking a Fraud Product and Operations Lead to identify, investigate, and prevent fraud across our loyalty ecosystem. You will analyze fraud journeys, strengthen controls, and design scalable solutions in line with our fraud operating model.

The role is full-time and hybrid, requiring three days on-site at the Toronto office with occasional weekend availability. Your responsibilities include refining fraud rules, reducing false positives, and deploying AI-enabled capabilities while

Qualifications

• Experience with fraud prevention platforms and configuring rules; ability to translate risks into prevention strategies.
• Analytical mindset with data-driven decision making; familiarity with SQL or Python is a plus.
• Strong collaboration and communication skills; balance fraud controls with member experience.

Responsibilities

• Lead fraud investigation by reviewing suspicious activity and escalating cases.
• Manage and monitor fraud detection and prevention systems; respond to alerts promptly.
• Assess and refine fraud prevention rules and AI features to reduce false positives and detect risks.
• Analyze fraud trends and operational data to identify root causes and implement targeted controls.
• Collaborate with Cybersecurity, Legal, Member Services and partner fraud teams to resolve issues.
• Drive automation to streamline investigative workflows and reporting.
• Contribute to the fraud operating playbook and ensure alignment with IT security policies.

Job description

Who we need

Reporting to the Director of IT & Fraud, we are hiring a Fraud Product and Operations Lead. You will work with a team focused on identifying, investigating, and preventing fraud across the Scene+ loyalty ecosystem. You will analyze fraud journeys, identify emerging risks and patterns, and strengthen the controls, processes, and technologies that protect loyalty redemptions while balancing fraud prevention with the member experience. You will also contribute fraud expertise to the design of scalable, well-structured solutions aligned with our Fraud Target Operating Model (fTOM), helping Scene+ evolve its fraud capabilities as the program continues to grow.

Full-time, hybrid role, working three days per week on-site at our Toronto office, with weekend availability required occasionally.

What's in it for you

Ownership and impact. You will have the opportunity to influence how Scene+ identifies, investigates, and prevents fraud across a loyalty program serving more than 15 million members. Your work will go beyond responding to individual cases; you will uncover patterns, strengthen controls, and help shape the strategies that protect members while supporting the continued growth of the program.

Innovation and evolution. You will help evolve how fraud is managed across Scene+, working at the intersection of fraud operations, product, technology, data, and security. From refining fraud rules and reducing false positives to introducing automation and exploring AI-enabled capabilities, you will turn emerging risks and trends into practical solutions that improve fraud prevention and the member experience.

Growth and exposure. You will deepen your expertise across fraud strategy, operations, technology, automation, and risk while gaining broad exposure across Scene+ and its partner ecosystem. As the program continues to grow and fraud challenges evolve, you will have opportunities to take ownership of increasingly complex initiatives and expand your scope and expertise.

As our new Fraud Product and Operations Lead, you will focus on:

• Fraud Investigation. You will review fraud reported adjustments to identify anomalies that require further investigation, review suspicious activity to prevent potential fraud and action escalated cases that are reported by members.
• Fraud Management. You will manage and maintain fraud detection and prevention systems. You will monitor and analyze suspicious activities, providing timely responses to fraud alerts. You will collaborate with the security team to enhance fraud prevention measures.
• Fraud Prevention Strategies. You will work closely with our fraud prevention platform to assess performance of established rules and filters and re-configure as and when required to reduce false positive rates and identify suspicious activity proactively.
• Fraud Operations. You will interpret fraud trends, behavioral signals, and operational data to uncover root causes and patterns. You will use these insights to recommend targeted controls, new rules, and AI features that reduce losses, optimize customer experience, and support data-driven decision-making across delivery, risk and technology teams. Help analyze accounts and transactions to identify and predict risky behavior that could result in losses and implement preventative measures to address rising fraud concerns to cover an increasingly large and complex landscape of member journeys.
• Collaboration. You will work closely with other departments such as Cybersecurity, Legal and Member services as well as partner fraud departments to resolve fraud issues in a timely and efficient manner.
• Automation. You will leverage automation within the fraud day-to-day monitoring as well as within the fraud prevention platform to streamline investigative workflows, reporting and enhance fraud monitoring capabilities.
• Policies and Procedures. You will contribute to the enhancement of the fraud operational playbook on a regular basis and ensure it is in alignment with all impacted parties as well as adhere to set IT security policies and procedures.

You bring:

• The fraud expertise. You have experience working with fraud prevention platforms, including configuring rules, monitoring performance, and managing or improving fraud detection processes. You understand fraud operations and how to investigate suspicious activity, identify patterns, and translate emerging risks into practical prevention strategies.
• The analytical and technical skills. You are naturally curious and enjoy digging into data and fraud journeys to uncover root causes, understand behaviours, and prevent recurring issues. You bring strong problem-solving skills and are comfortable using data to inform decisions and improve controls. Experience with SQL or Python is an asset.
• The collaboration and communication skills. You can balance fraud prevention with the member experience, bringing sound judgment, urgency, and empathy to your work. You can manage competing priorities, collaborate with technical and nontechnical stakeholders, and translate complex fraud risks and findings into clear recommendations.
• The additional expertise. Certified Fraud Examiner (CFE) accreditation through the ACFE is an asset but is not required.

Compensation

At Scene+, we believe that compensation should be transparent, fair, and market competitive. Our salary ranges are designed to represent the progression from learning the role to truly mastering it.

This role has a minimum base salary of $100K and a maximum base salary of $130K. Our approach to compensation supports each person’s unique knowledge, skills, abilities, complexity of the role and balances it with internal equity to support a fair and competitive salary. The higher end of the range is reserved for those who have demonstrated deep expertise, while offers closer to the minimum reflect strong potential with room to develop.

Base salary is just one part of our total rewards package which also includes health and wellness benefits, employer-matched RRSP savings, a performance-based bonus program, and many more perks including free movies and free grocery delivery.

At Scene+, we cultivate an innovative and collaborative environment. Guided by our values, we aim to exceed the expectations of our partners and members.

Member Focus:

We prioritize the needs and experiences of our members in everything we do.

Teamwork:

We believe in the power of collaboration and working together to achieve our goals.

Continuous Improvement:

We strive for excellence by constantly seeking ways to improve and innovate.

Integrity:

We uphold the highest standards of honesty and transparency in our actions.

Results Driven:

We are committed to achieving outstanding outcomes and delivering value.

Passion:

We are passionate about our work and dedicated to making a positive impact.

We offer:

Perks:

Enjoy a competitive salary and benefits package, performance-based bonuses, and extra rewards from our owners, including discounted rates on mortgages, banking, movies, and more.

Warmth:

We foster a genuine culture where relationships, knowledge sharing, and creativity thrive.

Growth:

Working for Scene+ offers exposure to a range of industries represented by our owners and partners. You'll have the chance to work on diverse initiatives, collaborate with cross-company teams, and expand your career path options both internally and with our owners.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual interview with the Fraud team leads to discuss your fraud experience, approach to fraud prevention and operations, and how your expertise aligns with the role.
• An in person interview with the Hiring Manager focused on cross-functional collaboration, problem-solving, and how you would work with partners across the organization.
• A final virtual interview with the Sr Leadership team to discuss your experience, leadership approach, and alignment with the priorities of the role and Scene+.

At Scene+, we’re committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.