Fraud Operations Specialist I

Affirm; Calgary; Remote; USD 63,000 - 83,000; Full time

Job summary

An innovative company is seeking a Fraud Operations Specialist I to join its dynamic team. This role involves monitoring and reviewing accounts for potential fraud risks, collaborating with various teams to share insights, and independently resolving complex fraud scenarios. The ideal candidate will have a strong background in fraud operations, excellent analytical skills, and a keen eye for detecting fraudulent behaviors. With a transparent pay structure and a remote-first work environment, this position offers a unique opportunity to contribute to a forward-thinking organization committed to making credit honest and friendly.

Benefits

Health Care Coverage

Flexible Spending Wallets

Generous Vacation Policies

Employee Stock Purchase Plan

Qualifications

• Experience in fraud operations or compliance within tech or fintech.
• Strong analytical and problem-solving skills.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Collaborate with teams to share fraud trends and insights.
• Independently resolve complex fraud scenarios.

Skills

Fraud Operations Experience

Analytical Skills

Problem-Solving Skills

Knowledge of Fraud Investigative Techniques

SQL or Programming Language

Job description

Join to apply for the Fraud Operations Specialist I role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, taking ownership of responsibilities such as ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, as well as familiarity with other operations teams. With minimal direction from leadership, this person will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates and shared services with questions, facilitate cross-functional collaboration, and handle vendor escalations and challenging cases.

What You'll Do

1. Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks.
2. Monitor and review accounts flagged for potential fraud risk, Sanctions, and PEP reviews.
3. Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share fraud trends and insights on new behaviors and methods.
4. Independently resolve complex fraud scenarios using data, information from various tools, and sound judgment.
5. Handle ad hoc tasks and small projects efficiently.
6. Support vendor teams with escalations.

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within the tech or fintech industry.
• A keen eye for detecting and deterring fraud and risk behaviors.
• Knowledge of fraud investigative techniques and practices.
• Excellent analytical and problem-solving skills.
• Understanding of SQL or some programming language is a plus.

Pay Grade: E

Equity Grade: 1

Employees new to Affirm typically start at the beginning of the pay range. Affirm offers a transparent pay structure based on location, experience, and skills.

Base pay ranges from $63,000 to $83,000 annually, complemented by benefits such as health coverage, stipends, and equity rewards.

Affirm is a remote-first company, allowing most roles to be performed remotely within the country of employment, with some roles requiring occasional office presence.

Benefits

• Health care coverage with premiums paid by Affirm for you and your dependents.
• Flexible Spending Wallets for various expenses.
• Generous vacation and holiday policies.
• Employee Stock Purchase Plan (ESPP).

Affirm is committed to an inclusive interview process and provides accommodations for candidates with disabilities.

For U.S. roles, qualified applicants with arrest and conviction records will be considered.

By submitting your application, you agree to Affirm's privacy notice and consent to data collection and processing.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales

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