Fraud Deterrence Manager: Lead Risk & Investigations

Scotiabank; Toronto; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Comprehensive benefits starting on day

Inclusive culture and ERGs

Job summary

Scotiabank in Toronto is seeking a Manager, Fraud Deterrence to lead a team that monitors and reviews bank records for suspicious activity across non-card products. You will drive fraud prevention programs, report potential fraud, and maintain strong internal/external partnerships while delivering high-quality client service.

The role emphasizes building a high-performance, inclusive team, coaching and succession planning, and aligning day-to-day work with the bank’s risk culture.

Qualifications

• 3 -5 years of bank experience within an operational or fraud specific role.
• Proficient with MS PowerPoint, MS Excel, MS Word.
• Fully bilingual in both English and French (oral and written) an asset.
• Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
• Superior communication skills; verbal, written and electronic.
• Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
• Strong analytical skills to make decisions or escalate losses
• Ability to manage complex situations, especially with conflicting priorities, and continue to motivate the team during high pressure situations
• Be forward thinking with processes and operational planning
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. This includes reporting that would be distributed to upper leadership

Responsibilities

• Ensure an effective program in place to detect and prevent fraud on non-card Bank products, to keep fraud losses at a minimum
• Manage an effective program to identify and report potential fraudulent transactions
• Ensure that service provided to internal Bank clients is of the highest quality, interactions with Bank clients are professional/courteous
• Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Champions a high-performance environment and contributes to an inclusive work environment
• Champion change/be change resilient

Skills

Fraud detection

Team leadership

Analytical thinking

Communication skills

Bilingual English/French

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Scotiabank in Toronto is seeking a Manager, Fraud Deterrence to lead a team that monitors and reviews bank records for suspicious activity across non-card products. You will drive fraud prevention programs, report potential fraud, and maintain strong internal/external partnerships while delivering high-quality client service.

The role emphasizes building a high-performance, inclusive team, coaching and succession planning, and aligning day-to-day work with the bank’s risk culture.