Senior Business Analyst (Fraud Management)

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Comprehensive benefits

Diversity & Inclusion

Accessibility accommodations

Job summary

Scotiabank in Toronto is seeking a Senior Business Analyst (Fraud Management) to analyze fraud monitoring requirements, define solutions, and support readiness for initiatives that strengthen controls, detection, and client experience.

You will document business requirements, partner with Fraud Operations, Analytics, Technology, and business lines, support testing and go-live readiness, and help translate data quality issues into actionable improvements.

Qualifications

• Post-secondary education in business, finance, risk management, technology, or data analytics.
• 2+ years in business analysis, fraud management, banking operations, or related delivery roles.
• Strong understanding of fraud prevention, detection, monitoring, and controls.
• Experience documenting business requirements, processes, test scenarios, and readiness materials.
• Ability to analyze complex issues, identify root causes, and propose practical solutions.
• Excellent written and verbal communication for stakeholder updates.
• Strong stakeholder management, facilitation, and collaboration skills.
• Comfort with data, reporting, dashboards, and data quality issues.
• Proficiency with Microsoft Office; familiarity with related workflow or analytics tools is a plus.

Responsibilities

• Analyze fraud monitoring requirements, business needs, fraud risks, and control gaps.
• Document current/future processes, user stories, workflows, and procedures.
• Support intake, prioritization, and delivery of fraud initiatives and tech enhancements.
• Collaborate with Fraud Operations, Analytics, Technology, and partners on design and testing.
• Participate in readiness activities, planning, communications, and training support.
• Support UAT by developing test scenarios, coordinating sign-off, and tracking defects.
• Investigate data quality issues, reporting gaps, and system defects.
• Provide concise updates and recommendations for management and cross-functional stakeholders.
• Maintain awareness of fraud trends, regulatory expectations, and policy requirements.
• Contribute to a strong risk culture aligning with Scotiabank's risk appetite and controls.

Skills

Business analysis

Fraud management

Banking operations

Project delivery

Risk management

Data analytics

Stakeholder management

Communication skills

Education

Post-secondary degree in business/finance/risk management/tech/data analytics

Tools

Microsoft Office

Workflow tools

Case management tools

Fraud monitoring tools

Analytics tools

Project management tools

Job description

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Title: Senior Business Analyst (Fraud Management)

Requisition ID: 277343
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Business Analyst supports the successful delivery of fraud management initiatives by analyzing business needs and fraud monitoring requirements, supporting operational readiness, and helping implement fraud controls, process improvements, and technology-enabled solutions. The role works closely with Fraud Program Management, Fraud Operations, Analytics, Technology, business lines, and control partners to strengthen fraud prevention, detection, monitoring, and resolution capabilities while improving operational efficiency and the client experience.

IS THIS ROLE RIGHT FOR YOU? IN THIS ROLE, YOU WILL:

• Analyze fraud monitoring requirements, business needs, fraud risks, operational pain points, and control gaps to define clear requirements and recommended solutions.
• Document business requirements, current-state and future-state processes, user stories, workflows, procedures, and operational impacts for fraud initiatives.
• Support the intake, assessment, prioritization, and delivery of fraud-related initiatives, including technology enhancements, process changes, data enrichment, reporting improvements, and control uplift activities.
• Work with Fraud Operations, Analytics, Technology, and business partners to support solution design, testing, implementation, and post-implementation support.
• Participate in business readiness activities, including stakeholder engagement, implementation planning, communications, training support, knowledge management updates, and go-live readiness tracking.
• Support user acceptance testing by developing or reviewing test scenarios, coordinating business sign-off, tracking defects, and validating that solutions meet business and fraud control requirements.
• Investigate, analyze, and help resolve operational issues, data quality concerns, reporting gaps, system defects, and process exceptions.
• Prepare concise updates, analysis, issue summaries, and recommendations for management and cross-functional stakeholders.
• Maintain awareness of fraud trends, risk management practices, fraud controls, regulatory expectations, technology changes, and internal policies relevant to the role.
• Contribute to a strong risk culture by ensuring day-to-day activities align with the Bank’s risk appetite, compliance obligations, conduct expectations, and control standards.

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? WE’D LOVE TO WORK WITH YOU IF YOU HAVE:

• Post-secondary education in business, finance, risk management, technology, data analytics, or a related field; equivalent work experience may be considered.
• 2+ years of experience in business analysis, fraud management, banking operations, project delivery, risk management, or technology-enabled process improvement.
• Strong understanding of fraud prevention, detection, monitoring, investigations, operational controls, or financial services processes is an asset.
• Experience documenting business requirements, process maps, test scenarios, implementation plans, procedures, or operational readiness materials.
• Ability to analyze complex issues, identify root causes, assess impacts, and recommend practical solutions.
• Strong written and verbal communication skills, with the ability to produce clear documentation and concise management updates.
• Strong stakeholder management, influencing, facilitation, and collaboration skills.
• Comfort working with data, reporting, dashboards, system outputs, and data quality issues.
• Proficiency with Microsoft Office tools; experience with workflow, case management, fraud monitoring, analytics, or project management tools is an asset.

WHAT’S IN IT FOR YOU?

• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities — for you and our customers.
• A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship — We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups (ERGs), which span diverse gender identities, ethnicities, races, ages, abilities, and veteran statuses.
• Accessibility and Workplace Accommodations — We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.