Franchise Business Coach

KFC Canada (Yum! Brands Subsidiary); Vaughan; On-site; CAD 70,000 - 100,000; Full time

Job summary

KFC Canada (Yum! Brands Subsidiary) seeks a Franchise Business Coach to support and guide franchisees, ensuring they meet operations plans and KPIs. The role involves strong coaching and influencing skills, requiring 5-7 years in senior operations roles and a business-related degree. Candidates must also be effective communicators capable of managing multiple relationships to drive the franchise success.

Qualifications

• 5-7 years in senior Operations/Commercial roles.
• Ability to work individually while traveling 30% of the time.
• Strong verbal and written communication skills.

Responsibilities

• Deliver operations plan to meet annual targets.
• Evaluate franchisee performance against KPIs.
• Lead onboarding and growth for new franchisees.

Skills

Communication

Coaching

Influencing

Planning

Conflict resolution

Education

Post-secondary degree in business, marketing, or finance

MBA

Job description

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The Franchise Business Coach is responsible for coaching, supporting, and influencing Franchises of designated KFC restaurants within specified regions across Canada. This would include delivering operations and brand objectives, key performance indicators (KPIs) and plans designed to achieve the company's growth, revenue and profit targets while building franchise operating capability. The franchise business coach is required to motivate, develop, and influence franchisees at all levels to reach company and individual goals and objectives.

Key Responsibilities (includes but not limited to):

• Deliver national operations plan and budget designed to meet company's Annual Operating Plan targets
• Recommend sales and growth opportunities to elevate operating capability across the franchise system by aligning, influencing, and challenging franchisees to deliver the brand vision as one system
• Evaluate performance and drive action within the designated Franchisees/Licensees against multiple criteria, including but not limited to: Best on Block (BOB) Scorecards, Food Safety Compliance Checks (FSCC), Restaurants Operations Compliance Checks (ROCC) & escalation processes, as well as Franchise Growth Criteria and Brand Standards compliance as outlined in brand requirements
• Oversee implementation of corrective action plans ensuring all Franchisees, Licensees and Restaurants meet or exceed minimum brand expectations within your span
• Owns Franchise relationships through high-level franchise management & strategic planning
• Lead the onboarding and growth for new Franchisees/Licensees within your span
• Lead culture to fuel results as a leader that supports franchisees/licensees to build Above Restaurant Leadership capability at the organization level
• Partner with cross-functional teams to commercialize initiatives that will drive a better guest experience
• Lead periodic reviews with franchisees/licensee partners, documenting actions to drive accountability and progress while promoting a one system approach including sharing best practices
• Other duties as required by Operations Manager

Key Qualities & Qualifications:

• Strong verbal and written communication essential, with bilingual French / English highly regarded
• Experience within Quick Service/ Food Retail, and/or multi-outlet industries highly regarded
• Minimum 5-7 years experience in senior Operations/Commercial positions, with accountability for sales, profit, and people management essential
• Must be able to formulate and analyze to make decisions and influence operating agenda across your span.
• Post-secondary degree with a major in business, marketing or finance preferred. Post graduate qualification (MBA) highly regarded
• Excellent interpersonal, influencing and communication skills with the ability to inspire all levels of franchise operations. Able to navigate and resolve conflicts effectively
• Outstanding coaching and mentoring skills with solid follow-up
• Strong ability to delegate, lead, and influence action through others
• Sound management level planning, directing, leading, and controlling skills.
• High work ethic and independence, ability to work individually while travelling
• QSR trading patterns will require some evening and weekend work
• Ability to travel and remain away across Canada approximately 30% of the time

What makes KFC a great place to work?

Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We want people with smart, heart and courage that have the opportunity to not just make impact today but to become leaders of the future.

Our Culture. We are known for a culture that rewards and recognizes great effort, big or small, and providing the work life balance that is so important to staying inspired and engaged. We don`t just say it, we mean it –every Friday is a half day at KFC Canada! We will focus on your personal development as much as your professional development to ensure you can bring your best self to work.

KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we serve more than 12 million customers in more than 45,000 restaurants around the world. Our commitment to great food and service is the same commitment Colonel Harland Sanders had when he founded the concept more than 55 years ago, and that's why KFC remains the worldwide leader in the category.

KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KFC Canada encourages applications from all qualified candidates. Contact [e-mail] if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Training, and Strategy/Planning

• Industries

  Restaurants, Food and Beverage Services, and Food and Beverage Retail

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