Forward Deployed Engineer

General Magic; Toronto; On-site; CAD 120,000 - 200,000; Full time

Benefits offered by this job

Equity

MacBook Pro

Job summary

General Magic is seeking a Forward Deployed Engineer to work directly with brokers and carriers, turning messy insurance workflows into production AI automations. You’ll sit at the customer boundary, deploy to production, and iterate fast with users in the loop.

You will embed with customers, break down vague requests into concrete plans, and build multi-step AI workflows using agents, tools, APIs and browser automation. Strong communication with stakeholders is essential.

Qualifications

• Track record of shipping AI workflows end to end, not just demos.
• Hands-on experience with LangChain or LangGraph, agentic tools and APIs.
• Comfort with ambiguity and ability to turn it into a plan.
• Clear communication with non-technical stakeholders.
• Experience writing evals and running production deployments.

Responsibilities

• Embed with customers to understand how their work actually gets done.
• Break vague asks like 'automate our renewals' into clear plans.
• Build multi-step AI workflows using agents, tools, APIs and browser automation.
• Deploy to production, write evals for outcomes, monitor usage.
• Run customer conversations, manage expectations and drive adoption.

Skills

AI workflows end-to-end

LangChain / LangGraph

Agentic tools & APIs

Ambiguity to plan

Clear communication

Production deployments

Job description

Who we are

For decades, insurance software has been built around rigid forms, portals and call centers that create friction for customers and drag for teams. Even as AI has advanced, most insurance work is still manual, slow and spread across disconnected systems.

General Magic builds AI agents that handle quoting, follow-ups, document collection, verification, claims intake and broker communication, connected directly to carrier, MGA and broker systems. We've raised $7.2M USD from Radical Ventures, a16z and several AI luminaries. We reward people who thrive with high autonomy, love shipping quickly and want real ownership. We work onsite in Toronto five days a week.

The role

As a Forward Deployed Engineer, you sit at the customer boundary. You'll work directly with brokers and carriers to turn messy, ambiguous insurance workflows into working AI automations, get them into production, and iterate fast with users in the loop.

In this role, you will

• Embed with customers to understand how their work actually gets done
• Break vague asks like \"automate our renewals\" into a clear, scoped plan
• Build multi-step AI workflows using agents, tools, APIs and browser automation
• Deploy to production, write evals for the outcomes that matter, and monitor real usage
• Run customer conversations, manage expectations and drive adoption

For this role, you should have

• A track record of shipping AI workflows end to end, not just demos
• Hands-on experience with frameworks like LangChain or LangGraph, agentic tools and APIs
• Comfort with ambiguity and a habit of turning it into a plan
• Clear communication with non-technical stakeholders
• Experience writing evals and running production deployments

Nice to have

• Insurance or insurtech background
• Fine-tuning experience

$120-200k, equity, new MacBook Pro and more.