Footwear Retail Manager — Lead, Coach, Drive Sales

Vessi; Burnaby; On-site; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Extended health benefits

Free product

Employee discount 50%

Friends & Family discount 40%

Job summary

Vessi in Vancouver, Canada, is looking for an Assistant Store Manager at Metrotown, Burnaby. In this full-time role, you will partner with the Store Manager to oversee daily store operations, drive sales, and deliver exceptional customer experiences.

You will recruit and mentor a high-performing team, manage schedules, and ensure standards in merchandising, inventory, and health and safety. This position requires flexibility, strong communication, and a passion for the Vessi brand.

Qualifications

• 2+ years of retail management experience, ideally in footwear or apparel.
• A track record of building and leading high-performing teams.
• Strong business acumen.
• Excellent interpersonal, written, and verbal communication skills.
• Sharp attention to detail and strong problem-solving skills.
• Full open availability Monday through Sunday, including evenings, weekends, and statutory holidays.
• Ability to work extended hours during peak retail periods, including Black Friday, Boxing Day, and the holiday season.
• Customer obsession: create memorable experiences and coach your team to read customer needs.
• Sales leadership: lead from the floor and drive KPIs into daily actions.
• Coaching & development: give feedback and grow team members into leaders.
• Operational excellence: maintain standards in merchandising, inventory, and store procedures.
• Accountability & ownership: lead the store when the Manager isn’t present.
• Adaptability: stay calm and solution-focused during peak times.

Responsibilities

• Partner with the Store Manager to ensure all operations meet company standards, including opening/closing, scheduling, cash wrap, inventory, loss prevention, POS, and safety.
• Keep the store clean, organized, and on-brand, including drying and caring for footwear and maintaining water installations and fixtures.
• Support in-store community events and activations.
• Recruit and onboard Sales Associates and Team Leads who reflect Vessi’s vision and values.
• Build weekly schedules and labour plans with the Store Manager, and manage time-off requests.
• Train Team Leads and Sales Associates on product knowledge, SOPs, and selling best practices.
• Drive engagement and build a strong store culture where the team feels recognized and motivated.
• Coach team members through day-to-day issues and elevate to the Store Manager when needed.

Skills

Retail management experience

Team leadership

Customer service

Business acumen

Communication skills

Attention to detail

Job description

Vessi in Vancouver, Canada, is looking for an Assistant Store Manager at Metrotown, Burnaby. In this full-time role, you will partner with the Store Manager to oversee daily store operations, drive sales, and deliver exceptional customer experiences.

You will recruit and mentor a high-performing team, manage schedules, and ensure standards in merchandising, inventory, and health and safety. This position requires flexibility, strong communication, and a passion for the Vessi brand.