food services manager

Conkeira Holdings Ltd. o/a Tim Hortons; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to lead daily operations in a fast-paced environment. This role involves determining service offerings, implementing operational procedures, and ensuring customer satisfaction. The ideal candidate will have a strong background in customer service, excellent interpersonal skills, and the ability to multitask effectively. Join a dynamic team where your contributions will make a significant impact on operational success and customer experience. If you thrive under pressure and enjoy a collaborative atmosphere, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in a supervisory role.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Determine services to be offered and implement operational procedures.
• Plan, organize, direct, control, and evaluate daily operations.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Multitasking

Flexibility

Education

Secondary (high) school graduation certificate

Job description

Education: Secondary (high) school graduation certificate

Experience: 3 years to less than 5 years

Tasks:

• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision:

• 16-20 people

Security and Safety:

• Bondable
• Reference required

Transportation / Travel Information:

• Public transportation is available

Work Conditions and Physical Capabilities:

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods

Personal Suitability:

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask