food services manager

MARBLE SLAB CREAMERY; Kelowna; On-site; CAD 42,000 - 52,000; Full time

Job summary

MARBLE SLAB CREAMERY is seeking an on-site supervisor with 2–3 years of experience to manage daily operations and lead a small team. You will oversee inventory, customer service, and product merchandising while coordinating marketing initiatives to attract shoppers and increase sales.

The role requires a high school diploma or equivalent and strong organizational, budgeting, and people-management skills to drive consistent, high-quality service.

Qualifications

• Secondary school diploma or equivalent experience.
• 2 years to less than 3 years of relevant experience.
• On-site work environment.

Responsibilities

• Evaluate daily operations.
• Plan and organize daily operations.
• Organize and maintain inventory.
• Provide customer service.
• Develop and implement marketing strategies.
• Determine merchandise and services to be sold.
• Manage staff and assign duties.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
• Plan budgets and monitor revenues and expenses.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Recruit, hire and supervise staff and/or volunteers.
• Direct and control daily operations.

Skills

Customer service

Staff management

Operations planning

Budget planning

Marketing

Recruiting

Inventory management

Market research

Education

Secondary (high) school graduation certificate

or equivalent experience

Job description

• Secondary (high) school graduation certificate

Overview

Languages

• English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

2 years to less than 3 years

On site

Responsibilities

• Evaluate daily operations
• Plan and organize daily operations
• Organize and maintain inventory
• Provide customer service
• Develop and implement marketing strategies
• Determine merchandise and services to be sold
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Direct and control daily operations

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Does not require Canadian work experience

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities