Food Service Supervisor Full Time

Compass Group Canada; Hamilton; On-site; CAD 26,000 - 29,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to assist the Manager on duty in coordinating the activities of associates within the food service department while upholding high standards of customer service.

The role involves supervising multiple units, managing staff schedules and training, ensuring compliance with QA and safety programs, HACCP guidelines, and WHMIS requirements, and supporting inventory and cost reporting. Canadian work experience is not required.

Qualifications

• Strong operation food industry management experience.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise production of menu items, ensure cash readings, manage associates, schedule staff, hire and train employees.
• Track and report weekly inventories, sales revenue, labour and food cost.
• Communicate positively to cafe patrons and address issues.
• Ensure compliance with Quality Assurance and WHMIS regulations.
• Coordinate workplace inspections and WHMIS training for staff.

Skills

Food service supervision

Staff scheduling

Customer service

Health and safety

Union experience aPlus

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

The hourly wage is $19.75. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be ourFood Service Supervisors? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.