Food Service Supervisor, Full Time

Compass Group Canada; Oakville; On-site; CAD 28,000 - 30,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to assist the manager on duty in coordinating associates across food service units, ensuring top service and safety standards. The role is paid hourly and details will reflect skills, experience, and internal equity.

Responsibilities include supervising production, staffing, training, budgeting, HACCP compliance, and customer engagement, with focus on safety and quality.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsibilities

• Assist Shift Managers to supervise multiple food service units.
• Supervise menu item production; ensure cash readings; manage and schedule staff.
• Learn from Shift Manager; track and report weekly inventories, sales, labour and food costs.
• Communicate positively to café patrons and address issues promptly.
• Ensure compliance with Compass QA and Health & Safety, and WHMIS regulations.
• Coordinate inspections and WHMIS training; report accidents to head office.
• Ensure HACCP standards are followed in the food preparation process.

Skills

Supervisory skills

Customer service

Communication skills

Team leadership

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

The hourly wage is $20.34. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be ourFood Service Supervisors? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.