Food Service Supervisor

Compass Group Canada; Town of Rothesay; On-site; CAD 42,000 - 54,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to support the Manager on duty across multiple food service units and ensure the highest customer service standards. You will supervise menu production, cash readings, and staff scheduling while hiring and training associates.

Responsibilities include labor cost control, inventory and sales reporting, and ensuring HACCP and WHMIS compliance. Excellent communication and leadership skills are essential for success.

Qualifications

• Minimum 1 year of operational food industry management experience.
• FoodSafe Level 1 Certification required.
• Strong knowledge of health and safety regulations.
• Experience with staff scheduling and supervision.
• Excellent customer service and communication skills.

Responsibilities

• Assist the Shift Manager to supervise multiple food service units.
• Supervise production of menu items, cash readings, and staff scheduling.
• Hire, train and motivate associates; manage labor costs.
• Track inventories, sales, labor and food cost; prepare reports.
• Maintain HACCP standards and WHMIS training for staff.
• Ensure positive service to cafe patrons and address issues promptly.

Skills

Food service management

Staff supervision

Customer service

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

Qualifications:

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.