Food Service Supervisor

mcmurraygroupofcompanies; Williams Lake; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental Benefit plan

Group RRSP

Job summary

The McMurray Group, owner of A&W restaurants in Western Canada, seeks a full-time, permanent Food Service Supervisor in Williams Lake, BC. The role focuses on supervising front-line staff, ensuring food safety, service quality, and adherence to provincial regulations during shifts.

Responsibilities include coordinating operations, training new hires, managing cash and records, and maintaining high guest satisfaction in a fast-paced environment.

Qualifications

• Secondary school completion or equivalent is required.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervision or leadership experience in a food service environment preferred.

Responsibilities

• Oversee front-line staff during shifts to ensure smooth operations and adherence to standards.
• Monitor food quality, safety, service speed, and guest experience; maintain sanitation and safety protocols.
• Open and close the restaurant, manage cash handling and float, and ensure accurate shift documentation.
• Schedule staff activities, assign stations, and manage breaks while addressing issues per policy.
• Support training, coaching, and onboarding of new employees; address performance concerns professionally.
• Assist in inventory control, cost awareness, and daily accounting tasks.

Skills

Leadership

Communication

Time management

Problem solving

Attention to detail

Customer focus

Operational awareness

Education

Secondary School Certificate or equivalent

Community college program in food service administration / hospitality / restaurant management

Job description

A&W in Williams Lake, BC, (Norland Enterprises Ltd.) is seeking full-time, permanent, Food Service Supervisors, to start immediately (1039 Highway 97 South, V2G 2W3).

Wage: $22 per hour
Hours Per Week: 32
Positions: 2
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3 years experience in food preparation

Benefits include an optional, employee-contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee-contributed Group RRSP.
The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front-line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Responsibilities

Operations

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.

Customer Service

• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience in a food service environment preferred.
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast-paced environment and make sound decisions under pressure.

Competencies

• Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
• Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
• Customer Focus: Commitment to high-quality guest experiences and effective service recovery.
• Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
• Time Management: Effective prioritization to meet deadlines and maintain operational standards.
• Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.

Working Conditions

• Fast-paced food service environment.
• Standing for extended periods; occasional lifting of up to 25 lbs.
• Standing, lateral stepping, and repetitive motion for extended periods.
• Shift work, including mornings, evenings, weekends, and statutory holidays.
• Responsible for restaurant functions during assigned shifts, including supervisory decisions.

Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.

If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.