Food Service Supervisor

One Therapy Network; Burns Lake; On-site; CAD 22,730 - 32,373; Full time

Benefits offered by this job

Optional employee-contributed Medical and Dental Benefit plan

Basic and Optional Life Insurance

Optional employee-contributed Group RRSP

Job summary

One Therapy Network is seeking a Food Service Supervisor/Shift Manager in Burns Lake, BC, to supervise and support front-line staff during assigned shifts. This role is critical for ensuring efficient restaurant operations, food quality, safety, and service consistency.

Applicants should possess a Secondary School Certificate and have at least 3 years of experience in food preparation, alongside strong leadership skills. The wage is set at $20.50 per hour, with benefits including medical and dental plans.

Qualifications

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management is preferred.
• Previous supervisory or leadership experience in a food service environment.

Responsibilities

• Supervise and coordinate front-line staff.
• Ensure food quality and safety standards are met.
• Monitor restaurant readiness to meet production demands.
• Complete daily and weekly accounting tasks.

Skills

Leadership

Conflict resolution

Time management

Communication

Organizational skills

Education

Secondary School Certificate

Community college program in food service administration or equivalent

Tools

FOODSAFE Level 1

FOODSAFE Level 2

Job description

Food Service Supervisor/Shift Manager

Wage: $20.50/hour
Positions: 4
Hours Per Week: 32-40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3 years experience in food preparation

Benefits: Optional employee-contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and optional employee-contributed Group RRSP.

Location: A&W Restaurants, Burns Lake, BC, 261 Yellowhead Hwy. 16, Burns Lake, BC, V0J 1E0

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. The role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations.

Responsibilities

Operations

• Ensure the safety and well‑being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash‑handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.

Customer Service

• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience in a food service environment preferred.
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast‑paced environment and make sound decisions under pressure.

Competencies

• Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
• Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
• Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.
• Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
• Time Management: Effective prioritization to meet deadlines and maintain operational standards.
• Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.

Working Conditions

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting of up to 25 lbs.
• Standing, lateral stepping, and repetitive motion for extended periods.
• Shift work, including mornings, evenings, weekends, and statutory holidays.
• Responsible for restaurant functions during assigned shifts, including supervisory decisions.

Posted: June 22, 2026