food service supervisor

TIM HORTON DONUTS; Burlington; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the coffee shop industry is seeking a Supervisor who will oversee operations and ensure quality service. The ideal candidate should have a diploma from a relevant program, along with experience in a dynamic, fast-paced environment. Responsibilities include supervising staff, addressing customer concerns, and maintaining records of stock and sales. This is an exciting opportunity to join a well-known brand and take charge of daily operations.

Benefits

Mentorship and networking opportunities for employees

Qualifications

• Minimum 7 months experience in a similar role is required.
• Knowledge of culinary genres is necessary.

Responsibilities

• Supervise and co-ordinate activities of staff who prepare and portion food.
• Establish methods to meet work schedules.
• Ensure that food and service meet quality control standards.

Skills

Client focus

Interpersonal skills

Flexibility

Team player

Initiative

Education

College, CEGEP or other non-university certificate or diploma (1 to 2 years)

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 7 months to less than 1 year

Work setting

• Coffee shop

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Must have knowledge of the establishment's culinary genres
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player
• Initiative

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities

Support for newcomers and refugees

• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)

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