Food Service Lead - Full Time

Compass Group Canada (Beaver) Ltd.; Toronto; On-site; CAD 25,000 - 36,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. is seeking a Food Service Supervisor to oversee multiple units, supervise production, manage staff, schedule hours and train new employees. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity.

Role emphasizes HACCP and WHMIS compliance, safety, inventory reporting, and positive communication with guests and associates. Sunday availability is required as part of the scheduled workweek.

Qualifications

• Preferred: completion of secondary school diploma; or up to one-month related experience or training; or equivalent combination of education and experience.
• Able to supervise staff with great communication skills and able to problem solve when needed.

Responsibilities

• Oversee multiple food service units.
• Supervise production of menu items, ensure cash readings, manage associates, schedule hours and train new staff.
• Assist director of retail to resolve labor-relations issues and track weekly inventories and food cost.
• Communicate positively and enthusiastically with food service associates and address issues promptly.
• Ensure compliance with Compass Quality Assurance, Health and Safety, OHSA and WHMIS regulations.
• Coordinate workplace inspections and WHMIS training; report accidents to head office.
• Ensure HACCP standards are followed in food preparation.

Skills

Attention to Detail

Organizational Skills

Communication skills

Professional demeanor

Fast-paced work

Sunday availability

Resilience under pressure

Education

High school diploma

Related experience or training

Job description

The hourly wage rate for this position is $22. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

Essential Duties and Responsibilities:

• Supervises multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, train new employees.
• Learn from and assist the director of retail to resolve labor relation issues, track and produce reports on weekly inventories and food cost.
• Communicate positively and enthusiastically to the food service associates and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

CORE COMPETENCIES

The food service supervisor should demonstrate the following core competencies consistently:

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and food service associates to ensure success, including providing exceptional customer service
• Always maintains a professional appearance and demeanor
• Ability to work at a fast pace.
• Must be available to work Sundays as a regular part of the scheduled workweek.
• Ability to remain calm under pressure and deal with unexpected situations

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

LANGUAGE SKILLS

Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction. Must be able to speak, read and write fluently in English.

OTHER QUALIFICATIONS

EDUCATION and/or EXPERIENCE

Preferred: completion of secondary school diploma; or up to one-month related experience or training; or equivalent combination of education and experience. Able to supervise staff with great communication skills and able to problem solve when needed.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be bondable.