Food Service Ambassador

Covenant Health Canada; Edmonton; On-site; CAD 28,000 - 30,000; Part time

Job summary

The Covenant Health Canada Nutrition and Food Services team invites applications for a Food Service Ambassador at Misericordia Community Hospital. You will inform patients how to order meals using room service, assist with meal orders, and serve meals with a friendly, professional approach.

You will use Windows-based software and smartphones to receive orders and communicate with the NFS team, participate in departmental meetings, help train new staff, and perform duties with minimal supervision

Qualifications

• Grade 12 or recognized equivalent required.
• Proficiency in office procedures and computer applications in a Windows environment required.
• Ability to read, write, speak and understand English required.
• Excellent customer service and communication skills required.
• Strong interpersonal skills and has training in customer relations required.

Responsibilities

• Inform patients on how to order meals using the room service system.
• Assist patients as required in placing meal orders and serving meals.
• Communicate with the healthcare team to meet patient nutritional needs.
• Use technology (Windows environment and smartphones) to receive patient orders.
• Participate in departmental meetings and training of new staff.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Education

Grade 12 or equivalent

Tools

Windows

Office software

Job description

Your Opportunity:

In keeping with the Covenant Health's Mission, Vision, and Values, and as an integral member of the Nutrition and Food Services Team, the Food Service Ambassador is responsible for informing patients on how to order meals using the room service system, assisting patients as required in placing meal orders, and serving meals to patients, completing all duties in a friendly, personalized, professional, and efficient manner. The Food Service Ambassador communicates with the entire healthcare team to help ensure patient's nutritional needs are met, maintaining the highest level of confidentiality. The Food Service Ambassador must accurately and efficiently use technology, such as computer software in a windows environment and smart phones, to receive patient orders and communicate with NFS team members. The Food Service Ambassador participates in departmental meetings and programs, participates in the training/orientation of new staff and students and performs other duties as required. These tasks are completed with minimal supervision and following all applicable policies and standard operating procedures. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

Description:

In keeping with the Covenant Health's Mission, Vision, and Values, and as an integral member of the Nutrition and Food Services Team, the Food Service Ambassador is responsible for informing patients on how to order meals using the room service system, assisting patients as required in placing meal orders, and serving meals to patients, completing all duties in a friendly, personalized, professional, and efficient manner. The Food Service Ambassador communicates with the entire healthcare team to help ensure patient's nutritional needs are met; maintaining the highest level of confidentiality. The Food Service Ambassador must accurately and efficiently use technology, such as computer software in a windows environment and smart phones, to receive patient orders and communicate with NFS team members. The Food Service Ambassador participates in departmental meetings and programs, participates in the training/orientation of new staff and students and performs other duties as required. These tasks are completed with minimal supervision, and following all applicable policies and standard operating procedures. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

• Classification: Food Service Ambassador
• Union: COV CUPE 2111
• Unit and Program: Nutrition and Food Services
• Primary Location: Misericordia Community Hosp
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.75
• Posting End Date: 15-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 02-NOV-2026
• Temporary End Date: 01-NOV-2027
• Hours per Shift: 6.25
• Length of Shift in weeks: 3
• Shifts per cycle: 14
• Shift Pattern: Days, Weekends, On Call
• Days Off: As Per Rotation
• Minimum Salary: $20.06
• Maximum Salary: $21.93
• Vehicle Requirement: Not Applicable

Required Qualifications:

Grade 12 or recognized equivalent required. Proficiency in office procedures and computer applications in a Windows environment required. Ability to read, write, speak and understand English required. Excellent customer service and communication skills required. Strong interpersonal skills and has training in customer relations required.

Additional Required Qualifications:

As required.

Preferred Qualifications:

As required.