Food Operations Manager (Restaurant & Food Services)

IKEA Gruppe; Toronto; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Discounts on merchandise and food

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Groupe in Toronto, Canada, is seeking a Food Operations Manager I to lead the Food team and drive operational excellence. You will oversee front-of-house and back-of-house activities, ensuring food safety and a high-quality customer experience across all food areas.

The role requires strong leadership, coaching, and collaboration with store leaders to achieve store performance. Availability includes evenings and weekends in a fast-paced retail setting.

Qualifications

• 3+ years of leadership experience in food service, hospitality, or restaurant operations.
• Strong experience managing both front-of-house and back-of-house operations.
• Solid knowledge of food safety, quality standards, and regulatory compliance.
• Proven ability to lead, coach, and develop diverse teams.
• Strong customer focus with a passion for delivering exceptional experiences.
• Results-oriented with strong commercial awareness and attention to detail.
• Ability to work collaboratively across functions and build strong relationships.
• Comfortable making decisions and driving results in a fast-paced environment.
• Open to learning and contributing within a retail setting.
• Open availability, including evenings and weekends.

Responsibilities

• Lead, coach, and develop the Food team to achieve operational and commercial goals.
• Ensure food safety, quality, and compliance standards are consistently met.
• Drive operational consistency through clear routines, coaching, and follow-up.
• Deliver an inspiring and seamless customer experience across all food areas.
• Monitor and act on key business KPIs, including sales, waste, productivity, and customer satisfaction.
• Ensure product availability, inventory accuracy, and effective stock management.
• Partner with store leaders to support overall store performance and customer experience.
• Identify and implement opportunities to improve processes and operational efficiency.
• Create an inclusive, safe, and engaging environment for co-workers.
• Lead by example and role model IKEA values and ways of working.

Skills

Leadership

Front & Back-of-House

Food Safety

Coaching & Development

Customer Focus

Commercial Awareness

Cross-Functional Collaboration

Decision Making

Retail Environment

Evenings & Weekends Availability

Job description

What you'll need to have

• - 3+ years of leadership experience in food service, hospitality, or restaurant operations.
• - Strong experience managing both front-of-house and back-of-house operations.
• - Solid knowledge of food safety, quality standards, and regulatory compliance.
• - Proven ability to lead, coach, and develop diverse teams.
• - Strong customer focus with a passion for delivering exceptional experiences.
• - Results-oriented with strong commercial awareness and attention to detail.
• - Ability to work collaboratively across functions and build strong relationships.
• - Comfortable making decisions and driving results in a fast-paced environment.
• - Open to learning and contributing within a retail setting.
• - Open availability, including evenings and weekends.

A day in your life with us

• - Lead, coach, and develop the Food team to achieve operational and commercial goals.
• - Ensure food safety, quality, and compliance standards are consistently met.
• - Drive operational consistency through clear routines, coaching, and follow-up.
• - Deliver an inspiring and seamless customer experience across all food areas.
• - Monitor and act on key business KPIs, including sales, waste, productivity, and customer satisfaction.
• - Ensure product availability, inventory accuracy, and effective stock management.
• - Partner with store leaders to support overall store performance and customer experience.
• - Identify and implement opportunities to improve processes and operational efficiency.
• - Create an inclusive, safe, and engaging environment for co-workers.
• - Lead by example and role model IKEA values and ways of working.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Food Operations Manager I

The starting rate/ salary for this position is 62,710 CAD