Food & Beverage Manager

Pomeroy Lodging; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading hospitality company in Calgary, Alberta, is seeking a Food & Beverage Manager to lead the team, exceed guest expectations, and maintain high service standards. The ideal candidate will have experience in hospitality along with leadership skills. This position offers competitive wages, training opportunities, and a great benefits plan, including employee travel discounts.

Benefits

Competitive wages and Health and Wellness benefit plan

Paid on-the-job training

Growth and development opportunities

Personal days: 5 per year

Employee Travel program

Food and Beverage discounts

Qualifications

• Minimum 5 years in Hospitality Food & Beverage is required.
• Minimum 3 years in a leadership role in Food & Beverage is required.
• Food Safety and Pro Serve Certification are required.

Responsibilities

• Lead team to exceed guest expectations and maintain high service standards.
• Manage budget and provide performance commentary.
• Mentor team and develop dining experiences.

Skills

Leadership

Customer Service

Communication

Organization

Education

Post-Secondary Diploma or Bachelor's Degree

Job description

Overview

We are looking for a Food & Beverage Manager to join our team!

We are seeking a candidate who enjoys leading a team, thrives in a dynamic work environment, socializes with guests, and values organization.

Job Description

As a Food & Beverage Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. You are your team\'s leader, teacher, and role model, and you will strive for excellence by guiding and coaching your people to make business decisions aligned with the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver leadership through orientation, training, performance management, and communication processes.

Responsibilities

• Be visible in operations throughout the day, supporting quality first impressions at the Botanicus Kitchen + Bar, IRD, Lobby Lounge and Banquet Areas.
• Mentor and ensure the team creates “picture-perfect” dining experiences that uphold the highest hospitality and service standards.
• Mentor the team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
• Develop and maintain positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
• Provide the Food & Beverage team with resources, direction, coaching, and feedback for continuous development, including conducting performance feedback conversations.
• Provide supplemental training for front-of-house staff on brand-related processes and service standards with a focus on delivering consistent guest service quality.
• Manage and monitor the activities of the Food & Beverage service teams, ensuring adherence to operational procedures, Brand Standards (BSA), occupational health and safety standards, liquor and VLT laws, and hotel policies.
• Operate within budgeted parameters and provide commentary on performance on a daily, weekly, monthly, quarterly, and annual basis; make necessary changes to meet budgeted demands.
• Actively plan and execute Food & Beverage promotions and contribute to long-term strategic initiatives.
• Execute assigned deliverables with minimal need for follow-up in terms of timeliness, scope, and quality.

Qualifications

• Post-Secondary Diploma or Bachelor\'s Degree in a relevant field is an asset.
• Minimum 5 years in Hospitality Food & Beverage is required.
• Minimum 3 years in a leadership role in Food & Beverage is required.
• Food Safety and Pro Serve Certification are required.
• A wine education certificate is considered an asset.
• Extensive knowledge of all areas of Food & Beverage service.
• Proficient in English.
• Tech-savvy.

Amazing Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continued full-time employment.
• Marriott Employee Travel program providing discounted room rates and F&B discounts at Marriott hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may involve long days and/or weekends to meet periodic business demands or deadlines. It is a fast-paced role that requires continuous physical movement and the ability to manage multiple tasks and priorities. The role may require periods of independent work and the ability to lift up to 30 lbs.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized experience. We proactively meet guest needs and empower associates to anticipate guest desires. We offer opportunities to maintain well-being and restore a sense of control so guests leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. We own and operate a range of hotels and resorts throughout the West. Our investment goes beyond the walls of our hotels, and we are committed to investing in our people, properties, and communities.