Food & Beverage Manager

Alterra Mountain Co; Banff; On-site; CAD 80,000 - 85,000; Full time

Benefits offered by this job

Free meal per shift

Staff travel discounts

Exclusive staff rates

Job summary

Fairmont Banff Springs is seeking an Assistant Director of Housekeeping to lead a team of approximately 220 colleagues, driving service excellence across the hotel. You will coach staff, manage performance, and coordinate deep-cleaning cycles while collaborating with Engineering for maintenance needs.

You will oversee budgeting, labor planning, and safety programs (WCB/WHMIS) to uphold departmental standards and guest satisfaction. A university degree in hospitality is an asset.

Qualifications

• Proven ability to lead and motivate a large team.
• Highly organized with proactive approach to tasks.
• Able to perform under pressure in a fast-paced hotel environment.
• Willing to cover shifts and provide flexible operational support.

Responsibilities

• Lead a housekeeping team of ~220, coaching and inspiring staff to meet high satisfaction goals.
• Coach, develop, and manage performance with clear communication and accountability.
• Plan deep-cleaning cycles for guest rooms and public areas; monitor budget and resources.
• Oversee maintenance coordination with Engineering to meet operation standards and safety.
• Track guest feedback and manage labour scheduling, ensuring efficient use of resources.

Skills

Team leadership

Organizational skills

Work under pressure

Flexibility

Problem solving

Education

Bachelor's degree in hospitality management

College diploma in hospitality management

Tools

Oracle Cloud

Microsoft Windows

HotSOS

ALICE

Job description

Join the team at Fairmont Banff Springs.Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, a...

Full-time

We work hard, we play hard, and we have the best time doing it.Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the wor...

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 220 people in our 724-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensuring the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $80,000-$85,000 gross annually, based on previous experience & education

Job Duties Include:

Establish departmental goals, measurements, and desired results in collaboration with the Director of Housekeeping.

Promote high morale through colleague recognition, engagement, and the removal of identified barriers.

Coach, develop, and manage the performance of the Housekeeping team, ensuring effective communication and accountability.

Plan and organize deep-cleaning cycles and projects for guest rooms and public areas.

Oversee the preventative maintenance program and collaborate with the Engineering and Maintenance teams to address maintenance requirements and achieve operational standards.

Track and address guest comments and concerns to support guest satisfaction.

Monitor labour costs, resource scheduling, vacation planning, and departmental productivity to ensure effective use of resources.

Ensure the team has the necessary supplies, tools, and equipment, including linen, guest supplies, and cleaning materials, while maintaining alignment with the departmental budget.

Maintain a safe work environment by ensuring colleagues follow safe work practices and by monitoring and updating departmental health and safety programs, including WCB and WHMIS training, policies, and procedures.

Support and advance departmental environmental initiatives and recycling programs in collaboration with the Director of Sustainability, ensuring adherence to all hotel environmental policies and initiatives.

Maintain effective and timely communication and collaboration with all hotel departments.

Drive and participate in hotel committees.

Support the implementation of new Corporate initiatives and rollouts, assessing their impact on the department and team.

Project Management & Strategic Initiatives: Lead Housekeeping projects, new launches and departmental initiatives aligned with the hotel’s strategic priorities. Own planning, coordination and execution, ensuring timely delivery, effective implementation and measurable improvements to the guest and colleague experience.

Financial Ownership & Labour Management: Take full ownership of the department’s financial performance, including budgeting, forecasting, expense control and labour planning. Align staffing, scheduling and productivity with occupancy, business demand and service standards, while maintaining quality and colleague engagement.

Perform other duties as assigned.

Qualifications

Proven ability to successfully lead and motivate a large team.

Highly organized, with a proactive approach to getting the job done.

Proven ability to perform under pressure in a fast-paced, team-based environment.

Willingness to step in and assist wherever operational support is needed within the department, including but not limited to room inspections, cleaning, turndown service, and providing flexible coverage across all shifts and roles.

A minimum of 2–3 years of experience at the Manager level or above within the Housekeeping department of a large luxury hotel is mandatory.

Computer literacy in Oracle Cloud and Microsoft Windows applications is required.

Experience with HotSOS and ALICE programs would be an asset.

A university degree or college diploma in hospitality management is an asset.

Strong interpersonal and problem-solving abilities.

Additional Information

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

The duration and type of accommodation will be discussed during the interview.

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.