Food and Beverage IT Applications Analyst

Pursuit Collection; Banff; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Food & Beverage IT Applications Analyst to enhance the functionality of its restaurant applications. This role is crucial for maintaining seamless operations across various platforms, including Oracle's Simphony. The ideal candidate will leverage their IT expertise to deliver impactful solutions while collaborating with diverse teams across multiple locations. Join a dynamic and inclusive environment that values creativity and offers a unique opportunity to work in an inspiring location. If you are passionate about technology and hospitality, this position is perfect for you.

Benefits

Flexible time off

RRSP contribution matching plan

Discounts at hotels and restaurants

Free access to attractions for staff and family

Subsidized mental health resources

Career growth opportunities

Qualifications

• Experience with Oracle Simphony or similar F&B applications.
• Strong analytical skills to translate business needs into tech solutions.

Responsibilities

• Support and manage service requests related to F&B applications.
• Travel to restaurants to set up F&B workstations and devices.

Skills

Oracle Simphony

SQL

Analytical Skills

Problem-Solving

Communication Skills

Project Management

Education

BS or BA in Computer Science

2+ years of relevant work experience

Tools

Simphony

OpenTable

UberEats

Craftable

Eigen

xDine

Job description

The Food & Beverage IT Applications Analyst is primarily responsible for supporting and maintaining our applications for our restaurant groups in our Hospitality company. This role should perform analysis and communicate well with multiple regional restaurant groups and their associated F&B technical platforms and applications, primarily Oracle’s Simphony platform. This role is essential in ensuring the seamless operation of our F&B applications as well as occasionally facilitate in developing Simphony reports. The ideal candidate possesses an exceptional background of IT knowledge, with a proven track record of delivering impactful solutions.

What will your compensation be?

Pursuit offers a full suite of benefits, including flexible time off, an RRSP contribution matching plan, and discounts at our hotels, restaurants, and attractions.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations

What will you do in this job?

• Work with our F&B teams across our 30+ restaurants in Alaska, Montana, and Alberta.
• Support and manage their service requests related to F&B applications both front and back of house, prioritizing any revenue-impacting or business-critical issues.
• Occasionally travel in the field to our restaurants, meet with F&B Teams, set up F&B workstations and devices at our locations.
• Become an expert in the F&B application space (Simphony, Eigen, OpenTable, UberEats, xDine, Craftable).
• Partner with regional directors and stakeholders to understand business processes, define requirements, design solutions and collaborate in data validation, ensuring the final solution meets or exceeds all business needs.

What skills and experience do you need for this job?Technical Skills And Experience

• Preferred Skills: Oracle Simphony, or deep knowledge and experience supporting a comparable F&B application.
• BS or BA in Computer Science (or similar) or 2+ years of relevant work experience, with SQL a plus for reporting requests.
• Knowledge of F&B Inventory and reporting processes and concepts, such as Craftable.
• Experience with data extraction via APIs is a plus but not required.
• Occasionally create and maintain documentation, including technical specifications, user guides, and troubleshooting information.

CRITICAL COMPETENCIES FOR SUCCESS

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Sound organizational, verbal and written communication skills.
• Ability to establish and cultivate relationships with key business partners.
• Demonstrated ability to work effectively in a team-oriented and collaborative environment, as well as independently, on tasks and projects.
• Possess strong project and time management skills.
• Ability to explain concepts to non-technical and technical colleagues.
• Always maintain a strong attention to detail, with consistency during high-pressure and time-sensitive situations.
• A passion for learning and curiosity, willingness to experiment with varied technologies.
• Ability to work effectively in a distributed global team environment.

What will your work environment be like?

At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.