Food and Beverage IT Applications Analyst

Pursuit; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Food & Beverage IT Applications Analyst to support and maintain applications for its restaurant groups. This role involves collaborating with F&B teams across multiple locations, ensuring the seamless operation of applications like Oracle Simphony, and developing impactful solutions. The ideal candidate will have a strong IT background, excellent analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Join a vibrant team that values collaboration and offers a dynamic work environment where you can thrive and grow.

Qualifications

• Experience with Oracle Simphony or similar F&B applications.
• Strong analytical and problem-solving abilities are essential.

Responsibilities

• Support and manage service requests related to F&B applications.
• Collaborate with F&B teams to ensure seamless operation of applications.

Skills

Oracle Simphony

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Data Extraction via APIs

Education

BS or BA in Computer Science

2+ years of relevant work experience

Tools

SQL

Craftable

OpenTable

UberEats

xDine

Job description

What will be your daily pursuit?

The Food & Beverage IT Applications Analyst is primarily responsible for supporting and maintaining our applications for our restaurant groups in our Hospitality company. This role should perform analysis and communicate well with multiple regional restaurant groups and their associated F&B technical platforms and applications, primarily Oracle’s Simphony platform. This role is essential in ensuring the seamless operation of our F&B applications as well as occasionally facilitate in developing Simphony reports. The ideal candidate possesses an exceptional background of IT knowledge, with a proven track record of delivering impactful solutions.

What will you do in this job?

• Work with our F&B teams across our 30+ restaurants in Alaska, Montana, and Alberta.
• Support and manage their service requests related to F&B applications both front and back of house, prioritizing any revenue-impacting or business-critical issues.
• Occasionally travel in the field to our restaurants, meet with F&B Teams, set up F&B workstations and devices at our locations.
• Become an expert in the F&B application space (Simphony, Eigen, OpenTable, UberEats, xDine, Craftable).
• Partner with regional directors and stakeholders to understand business processes, define requirements, design solutions and collaborate in data validation, ensuring the final solution meets or exceeds all business needs.

What skills and experience do you need for this job?

TECHNICAL SKILLS AND EXPERIENCE

• Preferred Skills: Oracle Simphony, or deep knowledge and experience supporting a comparable F&B application.
• BS or BA in Computer Science (or similar) or 2+ years of relevant work experience, with SQL a plus for reporting requests.
• Knowledge of F&B Inventory and reporting processes and concepts, such as Craftable.
• Experience with data extraction via APIs is a plus but not required.
• Occasionally create and maintain documentation, including technical specifications, user guides, and troubleshooting information.

CRITICAL COMPETENCIES FOR SUCCESS

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Sound organizational, verbal and written communication skills.
• Ability to establish and cultivate relationships with key business partners.
• Demonstrated ability to work effectively in a team-oriented and collaborative environment, as well as independently, on tasks and projects.
• Possess strong project and time management skills.
• Ability to explain concepts to non-technical and technical colleagues.
• Always maintain a strong attention to detail, with consistency during high-pressure and time-sensitive situations.
• A passion for learning and curiosity, willingness to experiment with varied technologies.
• Ability to work effectively in a distributed global team environment.

What will your work environment be like?

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences.

What will your work environment be like?

At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.