FOH Support Staff

Push Operations; Lethbridge; On-site; CAD 21,000 - 28,000; Full time

Job summary

Original Joe’s in Alberta is seeking a Front-of-House Support Staff Member to greet guests, manage reservations, answer inquiries, and support the dining team. You’ll help ensure guests feel welcome from the moment they enter and keep seating organized in a busy restaurant environment.

We value friendly, approachable individuals who communicate well and stay calm under pressure. Training is provided, and the role offers a chance to grow within a vibrant hospitality team.

Qualifications

• Customer-facing experience is an asset, but full training is provided.
• Strong communication with guests and team members.
• Friendly, approachable personality suitable for a fast-paced dining environment.

Responsibilities

• Greet guests warmly and enthusiastically as they arrive.
• Manage reservations and waitlists to optimize seating.
• Answer phones, handle inquiries, and take reservations with information about the restaurant.
• Collaborate with the serving team to ensure smooth seating transitions and satisfaction.
• Maintain cleanliness and organization of the host stand and entry area.
• Engage with guests while they wait and communicate wait times clearly.
• Assist in managing guest flow and relaying table status to the team.

Skills

Customer Service

Communication

Friendly demeanor

Multitasking

Teamwork

Job description

Join the Original Joe’s Team as a FOH Support Staff Member!

At Original Joe’s, we believe in keeping things simple—great food, great drinks, and a welcoming place where everyone feels at home. Since day one, we’ve been committed to delivering genuine hospitality in a casual setting. We’re the go-to spot for friends, families, and neighbors to gather, share a meal, and create lasting memories. Whether it’s for a casual lunch, after-work drinks, or a lively weekend, our guests know they can count on us for a laid-back atmosphere and consistently great experiences.

We’re looking for Support Staff who can be the welcoming face of our restaurant, ensuring every guest feels valued the moment they walk through our doors. If you have a friendly, approachable personality and thrive in a fast-paced environment, we’d love to have you join our team!

Why Join Us?

At Original Joe's, we believe that great work starts with great people. We offer:

• Competitive Compensation: Enjoy a competitive hourly wage, with the potential to grow as you gain experience.
• Growth Opportunities: We’re always looking to promote from within, so your hard work and dedication won’t go unnoticed.
• Work-Life Balance: We provide flexibility so you can enjoy both your personal and professional life.
• A Vibrant Culture: Work in a high-energy, guest-focused environment where your welcoming personality can set the tone for an unforgettable dining experience.
• Community Impact: Be part of a brand that gives back to its community and takes pride in building lasting relationships.

Key Duties & Responsibilities

• Greet guests warmly and enthusiastically, making them feel welcome from the moment they arrive.
• Manage reservations and waitlists efficiently, ensuring timely seating for guests while optimizing table turnover.
• Answer phones, assist with inquiries, and take reservations while providing information about the restaurant.
• Collaborate with the serving team to ensure smooth seating transitions and guest satisfaction.
• Maintain the cleanliness and organization of the host stand and entry area.
• Engage with guests while they wait, ensuring they feel attended to and informed of wait times.
• Assist in managing guest flow and communicating table status to the rest of the team.

What You Bring to the Table

• Customer Service Experience: Experience in a customer-facing role is an asset, but not required. We’re excited to train enthusiastic individuals who love creating a welcoming guest experience!
• Strong Communication Skills: Ability to engage guests with confidence, professionalism, and friendliness.
• Friendly & Approachable: You enjoy meeting new people and are committed to creating a welcoming experience for every guest.
• Multitasking Skills: You thrive in a fast-paced environment and can handle multiple tasks, including managing reservations and guest inquiries.
• Problem-Solving Ability: You stay calm under pressure and can quickly address seating challenges or guest concerns.
• Team-Oriented: You work well with others and are always ready to support your teammates when needed.

If you’re ready to be the welcoming face of Original Joe’s and contribute to our fun, guest-first atmosphere, we’d love to meet you. At Original Joe’s, every team member plays a key role in our success, and we can’t wait to welcome someone who shares our passion for hospitality and great service!