Floor Supervisor | Mcarthurglen Outlet

Burberry; Vancouver; On-site; Full time

Job summary

A leading luxury brand is seeking a Retail Supervisor to oversee daily operations and ensure outstanding customer experiences at their Vancouver location. This role involves mentoring a team, achieving sales goals, and driving performance improvements. The ideal candidate will possess supervisory experience and advanced knowledge of retail operations, particularly with POS systems.

Qualifications

• 1-2 years supervisory or management experience in retail sales.
• Advanced knowledge of POS systems and digital tools.

Responsibilities

• Supervise and motivate sales associates to deliver high-value customer experiences.
• Manage customer flow and lead a customer-focused team.
• Provide coaching and feedback to enhance performance.

Skills

Supervisory skills

Customer service

Coaching

Team collaboration

Sales skills

Tools

POS systems

Apple mobile devices

Job description

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Department: RETAIL OFFLINE

Location: CA

Introduction

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, customers, and communities. Since 1856, this core belief has guided us and remains central to our operations today.

We foster an environment where creative minds from diverse backgrounds can thrive, bringing a wide range of skills and experiences to everything we do. As a purpose-driven, values-led brand, we are committed to being a force for good, creating sustainable luxury, driving industry change, and championing our communities.

Job Purpose

Oversee the daily operations on the sales floor, ensuring excellent customer experiences, achieving sales goals, and providing real-time coaching to enhance the Burberry Experience.

Responsibilities

1. Supervise, assist, and motivate sales associates to deliver high-value customer experiences and act as a quality control supervisor ensuring memorable interactions.
2. Partner with associates to improve selling skills and close sales to meet KPIs.
3. Lead a high-performing, customer-focused team; coach and give feedback to ensure the Burberry Experience is delivered in line with brand standards.
4. Manage customer flow to ensure optimal service and attention to every client.
5. Foster collaboration among sales associates, specialists, stock associates, and operations.
6. Provide immediate and post-transaction coaching, reviewing successes and areas for improvement.
7. Develop and retain talent through recognition, rewards, and performance reviews.
8. Lead by example in delivering the Burberry Experience.
9. Collaborate with management on store training initiatives, reinforce standards through meetings and role-play.
10. Set and communicate performance goals; deliver feedback via development plans.
11. Handle difficult customer issues, escalating as needed.
12. In the absence of management, process transactions, authorize discounts, and manage employee sales.
13. Enhance the digital experience and utilize digital tools for communication.
14. Maintain a thorough understanding of business needs and policies, enforcing guidelines consistently.
15. Assist with store opening and closing procedures, including security and POS operations.
16. Perform additional duties as required.

Personal Profile

• Advanced knowledge of POS systems.
• Experience with Apple mobile devices and digital tools.
• 1-2 years supervisory or management experience in retail sales.

Measures of Success

• Monthly Burberry Experience evaluation score.
• Performance management and development of associates.
• Improvement across retail KPIs.

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Burberry is an Equal Opportunities Employer, recruiting based on skills and experience.

Expected base salary is approximately $30/hour, with total compensation potentially including commissions, bonuses, incentives, and benefits. Salary and benefits are subject to change based on performance and market conditions.