Flight Follower (YQT)

WASAYA AIRWAYS; Northwestern Ontario; On-site; CAD 50,000 - 75,000; Full time

Job summary

Wasaya Airways LP in Thunder Bay, Ontario, is seeking a Flight Follower to monitor and track day-of-operations aircraft and flight crew scheduling. You will maintain logs in the Aviation Management Software and coordinate with the crew, dispatch, and operations teams to ensure smooth departures, arrivals, and recovery plans for irregular operations.

The role requires strong communication, teamwork, attention to detail, and the ability to respond to IROPs while ensuring customer care and safety

Qualifications

• High School Diploma or Equivalent required; post-secondary in a related field preferred.

Responsibilities

• Monitor the progress of each flight from origin to destination, including intermediate stops or transfer to another Flight Follower.
• Maintain logs in the Aviation Management Software with departure/arrival times using air-to-ground radios and Skytrac tracking.
• Review and maintain daily records of Flight Dispatch Clearances.
• Advise Pilot-in-Command of changes affecting Flight Dispatch Clearances.
• Investigate and communicate IROP incidents delaying departures/arrivals by more than 30 minutes.
• Update flight crew schedules to reflect crew changes and permissions.
• Review crew qualifications to ensure compliance with legal parameters.
• Arrange support for abnormal/delayed operations across destinations.
• React to IROPs with recovery plans to minimize delays for customers.
• Communicate IROP planning to required departments.
• Coordinate with Charter Sales on aircraft/crew availability and operations.
• Assist Ops Coordinator and Ops Team Lead daily tasks.
• Initiate emergency response protocols when required.
• Monitor weather and runway conditions and disseminate impact details.
• Promote a healthy, positive workplace climate.
• Uphold Wasaya’s Customer Care commitments to all customers.
• Any other related duties as assigned.]

Skills

MS-Office

Communication

Teamwork

Attention to detail

Problem solving

Written communication

Education

High School Diploma or Equivalent

Post Secondary in related field preferred

Tools

Aviation Management Software

Skytrac system

Air-to-ground radios

Job description

Located in Thunder Bay, Ontario, and reporting to the SOCC Duty Managers, the Flight Follower will monitor and track the Wasaya Airway’s Day of operations aircraft and flight crew scheduling while updating the company Aviation Management Software as required, to maintain an effective and efficient operation.

Duties and Responsibilities

• Monitor the progress of each flight from its point of origin to its destination, including all intermediate stops or until the duties are transferred to another trained Flight Follower.
• Maintain log utilizing the approved company Aviation Management Software consisting of a recording of all Scheduled and or Estimated Departure and Arrival time, all Actual Departure and Arrival times using the air-to-ground radios and the Skytrac satellite tracking system.
• Review and maintain daily records of ongoing and completed Flight Dispatch Clearances
• Advise Pilot-in-Command of any changes that may affect or change the Flight Dispatch Clearance
• Investigate and communicate Irregular Operations (IROP’s) of any departure or arrival delays exceeding 30 minutes.
• Update the flight crew schedules within the Aviation Management Software to reflect changes resulting from crew sick call, Reserve utilization, Flight assignments, and crew illegalities.
• Review crew qualifications to ensure crew members are within legal qualification parameters.
• Arrange / coordinate necessary support for abnormal (delayed) flight operations at all destinations being served.
• React to Irregular Operations (IROPs) to formulate and execute recovery plans to minimize delays and inconvenience to our customers.
• Communicate IROP planning to all required departments.
• Liaise with Charter Sales on aircraft / crew availability and operational details affecting charter services.
• Crew Scheduling on operational issues affecting crew schedules.
• Assist with Ops Coordinator and Ops Team Lead with day-to-day tasks.
• Initiate company emergency response protocols when required.
• Monitor local and regional weather and runway condition reports for potential impact to the planned operations and distribute details, as necessary.
• Foster a healthy working environment and promote a positive climate within the workplace.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
• Any other related duties as assigned.

Skills and Qualifications

• High School Diploma or Equivalent.
• Post Secondary in a related field preferred.
• Excellent computer skills, MS-Office preferable, proficient in use of internet and email
• Able to work in a team environment, as well as unsupervised.
• Able to effectively communicate both verbally and in writing.
• Strong attention to detail
• Strong problem identification and problem resolution skills
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
• The ability to communicate in Oji-Cree or Ojibway is an asset.
• Previous airline experience is an asset.
• Experience with and/or knowledge of First Nations Organizations is an asset.

Working Conditions

• Occasional travel is required.
• Weekend and evening work may be required.

Physical Requirements

• Ability to lift or move up to 20lbs.
• Manual dexterity is required to use desktop computers and peripherals.

Wasaya Airways LP thanks all applicants for their interest but only those selected for an interview will be contacted.

Upon request, accommodations are available throughout the selection process.

Wasaya gives preference to Indigenous peoples