Financial Services Advisor - Loans & Payments

Socket.dev; Northeastern Ontario; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus potential

Comprehensive Medical/Dental Benefits

Paid Time Off

Education Reimbursement

Exclusive Perks via Perkopolis

Free and discounted company services

Job summary

Momentum Financial Services Group, operating under the Money Mart brand, is seeking a Retail Sales Associate at our Ontario branch to support customers with personal lending and everyday financial needs. You will perform transactions, promote products, and help customers find practical financial solutions in a fast-paced environment.

The role requires strong customer service, sales aptitude, and cash handling skills.

Qualifications

• High School diploma or equivalent.
• 1+ year experience in retail or sales.
• Experience in customer service and cash handling.
• Hands-on experience with POS transactions.
• Track record of achieving sales goals preferred.

Responsibilities

• Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.
• Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.
• Consistently identify cross-selling and referral opportunities during every customer interaction to increase product awareness, meet customer needs, and achieve individual and branch sales goals.
• Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.
• Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.
• Monitor and maintain complete and accurate customer information and records in all required systems.
• Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.
• Follow all company policies and regulatory requirements, including Know Your Customer (KYC), AML/ATF, privacy, Recordable Transactions, fraud prevention, and all relevant procedures.
• Accurately process cash, POS transactions, and financial service transactions.
• Reconcile the cash drawer at the end of each shift, and follow all cash handling, safety, and security procedures.
• Work with the branch team to maintain the branch appearance, cleanliness, and customer-ready environment.
• Support branch opening and closing procedures, including completing all required paperwork accurately.
• Complete all other job-related duties as directed by Management.
• Maintain availability to work flexible shifts, including evenings and weekends.

Skills

Customer service

Sales

Cash handling

POS transactions

Communication

Microsoft Office

Education

High School diploma or equivalent

Tools

POS software

MS Office

Job description

Momentum Financial Services Group, operating under the Money Mart brand, is seeking a Retail Sales Associate at our Ontario branch to support customers with personal lending and everyday financial needs. You will perform transactions, promote products, and help customers find practical financial solutions in a fast-paced environment.

The role requires strong customer service, sales aptitude, and cash handling skills.