Field Telecom Technician: On-Site Network & 5G Upgrades

Ericsson GmbH; Toronto; Hybrid; CAD 62,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Ericsson Canada Inc. is seeking a Field Technician to coordinate, manage, and execute Field Services activities on-site to ensure services remain available and SLA performance is met.

The role emphasizes hands-on network maintenance, troubleshooting, cutovers, and documentation, with a focus on safety and regulatory compliance, including OHS rules. On-call shifts and travel to on-site locations are expected.

Qualifications

• Bachelor’s, Diploma or Certificate in Electronics or related field.
• Two plus years of experience in the telecommunications industry.
• Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety).
• Knowledge of service networks, including GSM, WCDMA, and LTE.
• Familiarity with site-related issues.
• Knowledge of the operation and maintenance of multivendor telecommunications equipment.
• Awareness and adherence to Ericsson Life Saving Rules.
• Hazard identification and risk assessment.
• Accident investigation or root cause analysis (RCA).
• Working at heights, including climbing and tower access.
• RF/EMF awareness.
• Lone work requirements.
• First Aid.
• Responsible driving and vehicle inspection.
• Valid drivers licence.
• 5G Expereince

Responsibilities

• Respond to corrective network problems by performing effective and efficient problem analysis, rapid troubleshooting, diagnosis, and prompt repair of equipment to ensure service restoral objectives are met.
• Coordinate with other technicians and departments as required to maintain service levels.
• Plan and implement preventive maintenance routines to ensure network performance standards are met.
• Perform cutovers and upgrades on the network as directed by work orders.
• Maintain up-to-date site documentation as outlined by the EWO initiative.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
• Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility.
• Participate in retune activities related to network optimization and build projects.
• Maintain inventory of required parts and perform regular audits to ensure availability.
• Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates.
• Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate any performance changes.
• Document activities for future assessment and analysis.
• Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation.
• Shift work, overtime, and 24-hour on-call support are required on a regular rotational basis.

Skills

GSM/WCDMA/LTE knowledge

5G experience

OHS/EHS certification

Driver's license

RF/EMF awareness

Multivendor equipment maintenance

Working at heights

Education

Bachelor’s/Diploma in Electronics or related field

Job description

Ericsson Canada Inc. is seeking a Field Technician to coordinate, manage, and execute Field Services activities on-site to ensure services remain available and SLA performance is met.

The role emphasizes hands-on network maintenance, troubleshooting, cutovers, and documentation, with a focus on safety and regulatory compliance, including OHS rules. On-call shifts and travel to on-site locations are expected.