Field Technician Edmonton,Alberta,Canada Service Delivery

Ericsson GmbH; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Stock Purchase Plan

Paid time off

Job summary

Ericsson Canada Inc. is seeking a Field Technician to coordinate, manage and execute on-site Field Services activities in support of Operations and Engineering.

The role focuses on in-site tasks to keep services available, meet SLA performance levels, and ensure compliance with OHS requirements. You will respond to network issues, perform preventive maintenance, and work with multiple departments to uphold service quality.

Qualifications

• Bachelor’s/Diploma/Certificate in Electronics or related field.
• 2+ years in the telecommunications industry.
• Certification related to EHS/OHS (Environmental, Health & Safety).
• Knowledge of GSM, WCDMA and LTE networks.
• Understanding of service deployment/integration processes.
• Familiarity with site-related issues and multivendor equipment.

Responsibilities

• Respond to network issues with rapid troubleshooting and repair to meet SLA.
• Coordinate with technicians and departments to sustain service levels.
• Plan preventive maintenance to maintain performance.
• Perform planned cutovers and upgrades as directed.
• Maintain site documentation and logs.
• Complete administrative reporting (mileage, timesheets, expenses).
• Test handoffs, RSSI, transmit levels, and monitor call quality.
• Document activities for future assessment and analysis.

Skills

Experience in telecoms

GSM/WCDMA/LTE knowledge

Service/application integration

Life Saving Rules awareness

SOP adherence

Hazard identification/RCA

Lone-work readiness

First Aid

Vehicle inspection & driving

Education

Bachelor’s/Diploma/Certificate in Electronics or related field

Job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity

We are now looking for a Field Technician. This role is responsible for the coordination, management, and execution of Field Services activities in support of other Service Functions (SF) within Operations and Engineering. The primary focus is on in-site activities to ensure services provided to customers remain continuously available and meet defined Service Level Agreement (SLA) performance levels. This is a local role, predominantly involving on-site support for Operations and some SIP functions—particularly in connection with engineering or deployment activities. Additionally, the Field Technician is expected to ensure all work is executed in compliance with Project OHS (Occupational Health and Safety) requirements.

What you will do:

• Respond to corrective network problems by performing effective and efficient problem analysis, rapid troubleshooting, diagnosis, and prompt repair of equipment to ensure service restoral objectives are met.
• Coordinate with other technicians and departments as required to maintain service levels.
• Plan and implement preventive maintenance routines to ensure network performance standards are met.
• Perform cutovers and upgrades on the network as directed by work orders.
• Maintain up-to-date site documentation as outlined by the EWO initiative.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
• Microwave and Transmission experience (e.g., DS1, DS2, DS3) would be beneficial.
• Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility.
• Knowledge of Optical Fibre, SONET, and TCP/IP is required.
• Participate in retune activities related to network optimization and build projects.
• Maintain inventory of required parts and perform regular audits to ensure availability.
• Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates.
• Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate any performance changes.
• Document activities for future assessment and analysis.
• Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation.
• Shift work, overtime, and 24-hour on-call support are required on a regular rotational basis.

The skills you bring:

• Bachelor’s, Diploma or Certificate degree in Electronics or any other related field.
• Two plus years of experience in the telecommunications industry
• Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety)
• Knowledge of service networks, including GSM, WCDMA, and LTE
• Understanding of service and service application implementation/integration
• Familiarity with site-related issues
• Knowledge of the operation and maintenance of multivendor telecommunications equipment
• Awareness and adherence to Ericsson Life Saving Rules
• Proven understanding of instructions, standard operating procedures, and processes
• Hazard identification and risk assessment
• Accident investigation or root cause analysis (RCA)
• Working at heights, including climbing and tower access
• RF/EMF awareness
• Lone work requirements
• First Aid
• Responsible driving and vehicle inspection

What happens once you apply?

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Alberta (Country/ City)

Job details: Automated Operations

Compensation and Benefits at Ericsson

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.