FIELD TECHNICIAN – SENSOR INSTALLATION

April Super Flo; Quebec; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Floating days

Group insurance

EFAP

Employer-contributed pension plan

Work clothing provided

Job summary

April Super Flo is seeking a field service technician to install sensors in customer tanks, perform configuration and validation, and support customers with the mobile application. You will diagnose basic issues, train clients on system usage, and document all interventions.

Travel to client sites is required, and you will collaborate with internal teams while following health and safety regulations. The role requires French fluency and a valid driver\'s license, with occasional English

Qualifications

• DEP or equivalent experience in hydraulics/pneumatics, mechanics, IT, or related field.
• Experience with technical equipment installation or field service is an asset.
• Proficiency in using digital tools and online platforms.
• Valid driver's license and willingness to travel to client sites.

Responsibilities

• Install sensors in customer tanks and perform initial configuration and validation.
• Diagnose and resolve basic issues related to installed equipment.
• Train and support customers in using sensors and the mobile app.
• Explain system operation, benefits, and best practices to customers.
• Document interventions with installation reports and follow-ups.
• Collaborate with internal teams and adhere to health and safety regulations at client sites.

Skills

Autonomy

Organizational skills

Customer focus

Professionalism

Adaptability

Team spirit

Communication skills

Education

DEP or equivalent experience in hydraulics/pneumatics, mechanics, IT, or related field

Tools

Digital tools

Online platforms

Job description

Reporting to:

Vice President of Operations

Responsibility:

Install sensors in customer tanks in accordance with established standards; perform initial configuration, connectivity testing and operational validation; diagnose and resolve basic technical issues related to the installed equipment; train and support customers in the use of the sensors and the mobile application; clearly explain how the system works, its benefits and best practices for use; document all interventions (installation reports, technical notes, customer follow-ups); provide quality post-installation service and address customer inquiries; collaborate with internal teams; adhere to health and safety regulations when working at customer sites.

Candidate profile:

Hold a vocational training diploma (DEP) or possess equivalent experience in hydraulics/pneumatics, mechanics, IT, or a related field; experience in technical equipment installation or field service is an asset; be comfortable using digital tools and online platforms; hold a valid driver’s license and be available to travel to client sites; be proficient in spoken and written French; possess a functional command of spoken and written English (as the role involves interacting with English-speaking clients); have a solid understanding of connected technologies; required qualities include autonomy, strong organizational skills, a customer-oriented and service-minded approach, professionalism and courtesy, adaptability and openness to change, team spirit and good communication skills.

Conditions:

Permanent 40 hours per week position at the head office at 9 rue Béland, L’Isle-Verte; bank of floating leave days; group insurance plan; employee and family assistance program (EFAP); employer-contributed pension plan; work clothing provided.