Field Technician

SOPREMA; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in roofing solutions is seeking a technical support specialist to assist the sales department and clients with roofing and building envelope systems. The role involves providing training, conducting site evaluations, and ensuring product performance meets design specifications. Ideal candidates will have experience in roof installation and strong communication skills.

Benefits

Shutdown at Christmas and all paid holidays

Participation in profit sharing

Flexible insurance program

Pension fund options

Social club

Reimbursement for physical activities

Qualifications

• 3-5 years of experience with roof installation.
• Experience in various modes of installations; Torch Applied, Flameless and Liquid Applications.

Responsibilities

• Provide technical support for systems installed on job sites.
• Ensure proper construction of products on site to ensure performance.
• Diagnose technical application problems and determine solutions.

Skills

English

Communication

Adaptability

Education

Red Seal Journeyman Roofer/Waterproofer

Tools

Salesforce

Microsoft Office

Job description

• Shutdown at Christmas and all paid holidays
• Participation in profit sharing
• Flexible insurance program (80% paid by the company after probation and up to 100% after one year!)
• Pension fund / 2 contribution options:
  • 3% employee – 3% employer
  • 5% employee – 4% employer
• Social club
• Reimbursement for physical activities (according to internal policy)

Provide technical support to the sales department and our client base for Roofing and Building Envelope systems installed on the different sites. Provide internal and external training related to the processes and recommendations of uses on Soprema products. Provide on site evaluation on installation of Soprema systems. Provide assistance as required on any potential leak call investigations, that may arise in our platinum warranty program.

• Provide technical support for systems installed on job sites.
• Provide support on equipment used to apply the products.
• Provide required training to our client base for all of our products offered.
• Ensure proper construction of our products on site to ensure that products perform as designed.
• Diagnose technical application problems and determine proper solutions.
• Provide and ensure that site visits reports are completed, recorded and filed for all warranty projects efficiently and in a timely manner.
• Ensure that all warranty projects are tracked with site visits as per our technical department requirements.
• Provide technical feed back and support to sales and technical department on new products and or any existing products to ensure compatibility with company’s existing products and systems.
• Perform any other related duties as assigned by Sales Director/Supervisor
• Experience in Construction Related Building Envelope Enclosure;
• Valid drivers license with a good driving abstract;
• Advanced oral and written English
• Red Seal Journeyman Roofer/Waterproofer (an asset)

Knowledge and Competencies

• 3-5 years of experience with roof installation
• Experience in various modes of installations; Torch Applied, Flameless and Liquid Applications
• Familiar with Construction Building Materials;
• General principles and best practices on the operation of commercial insulation and installation of complete roof assemblies

Skills and attitudes

• Easy to adapt and accept new direction, situations, procedures, with a positive attitude;
• Ability to work cooperatively with sales representative and other department or colleagues in the organization;
• Ability to communicate technically with different parties on site, such as contractor, consultant, architects;
• Demonstrate an ability to learn new concepts and practices as it relates to Soprema’s client base;
• Ability to judge detect and diffuse controversial situations, that may compromise yourself and Soprema.
• Competence with Salesforce and Microsoft Office

Work Conditions

• 40 hours per week;
• Ability to adapt to changing work schedules;
• Frequent travel.

WANT TO HAVE A JOB AT THE HEIGHT OF YOUR AMBITIONS AT SOPREMA? POST ONLINE.

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