Field Technical Support Representative

Hewlett Packard Enterprise; Calgary; Hybrid; CAD 49,000 - 83,000; Full time

Job summary

A leading technology company is seeking a Field Technical Support Representative to deliver high-level technical assistance and maintain excellent customer satisfaction. This hybrid role involves providing software service and technical support, requiring strong communication skills, customer relationship development, and eligibility for government security clearance. Candidates should hold a vocational diploma or higher and possess relevant experience in IT technical support.

Benefits

Comprehensive health & wellbeing benefits

Personal and professional development programs

Flexible work and personal needs management

Unconditional inclusion and diversity initiatives

Qualifications

• 4-5 years of IT technical support working experience or 1-3 years for degree holders.
• Eligibility for Secret level government clearance.

Responsibilities

• Provide software service and post-sales technical support.
• Handle customer-relation problems and escalate issues as needed.
• Maintain customer satisfaction by clarifying needs.

Skills

Strong communication skills

Problem analysis

Presentation skills

Customer relationship development

Ability to work under high-pressure situations

Education

Minimum Vocational/Diploma/ Associate Degree in technical field

Tools

Basic networking knowledge

Job description

Field Technical Support Representative

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

How You'll Make Your Mark:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
• Solve technical problems on an assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.

About You:

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience.
• This position requires Secret level government clearance. The selected candidate must hold or be eligible to the Government of Canada Security Clearance level of Secret.

Knowledge and Skills:

• Advanced knowledge of operating systems and software.
• Basic skills in project management.
• Strong communication skills, problem analysis, and presentation skills.
• Ability to develop Customer relationships.
• Ability to perform while under high-pressure situations.
• Ability to work in a team environment.
• Basic networking, O/S, and troubleshooting knowledge.
• Detailed understanding of general/technical aspects of the onsite system repair job.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#canada

Job:

Services

Job Level:

Core

Canada Pay Range Requirement

The expected salary/wage range for a Canada-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://hpe-benefits.seb-admin.com/new-to-hpe/ .

L’échelle salariale prévue pour un nouvel embauché basé au Canada occupant ce poste est indiquée ci-dessous. L'offre peut varier dans cette échelle en fonction de l'emplacement géographique, de l'expérience professionnelle, de et/ou du niveau des compétences. S'il s'agit d'un rôle de vente, l'échelle salariale indiquée reflète le salaire de base combiné à la rémunération des ventes ciblées. S'il s'agit d'un rôle non commercial, l'échelle salariale indiquée reflète uniquement le salaire de base. Des incitations variables peuvent également être proposées. Des informations sur les avantages sociaux offerts sont disponibles sur https://hpe-benefits.seb-admin.com/new-to-hpe/ .

CAD Annual Salary: $49,400.00 - $82,600.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.