Field Technical Service Representative

Kurita America Inc; Kitchener; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading water treatment provider in Ontario seeks a Field Technical Service Representative. The role involves conducting water sampling, analyzing data, and supporting customers and sales teams. Ideal candidates have a technical degree and strong communication skills.

Qualifications

• Minimum 2 years of sales or technical experience.
• Strong communication skills required.

Responsibilities

• Conduct in-plant water sampling and analyze results.
• Maintain current customer base and service accounts.
• Support sales opportunities and complete service reports.

Skills

Communication

Mechanical aptitude

Education

Technical Degree

Job description

Overview

Kurita Canada, formerly Keytech Water Management, is a leading regional water treatment provider in eastern Canada. Based in Ontario since 1981, we specialize in innovative water treatment solutions, including chemistries, extensive equipment systems, and comprehensive technical services. In 2021, Keytech joined the Kurita Group of companies through its North American subsidiaries, Kurita America and Kurita Canada, and now serves most of Canada.

Kurita is one of the largest industrial water treatment providers in the world with approximately 8,000 employees across 35 countries and state-of-the-art R&D facilities located in Germany, Japan, and Singapore.

Kurita Canada has an immediate need for a Field Technical Service Representative. As a Field Technical Service Representative, you will represent the company and provide valuable services to our customers.

The Field Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Responsibilities include conducting in-plant water sampling, analyzing and reporting results, collecting operating data on equipment, and maintaining/monitoring the chemical feed program. The role also involves completing specialized studies, communicating effectively with sales representatives, customers, and internal teams, and supporting the sales force as needed.

This individual is responsible for participating in the field training program, acquiring technical and mechanical knowledge, developing customer and prospect rapport, understanding customer operations, and contributing to the sales and service team.

Job Title: Field Technical Service Representative

Territory/Location: Kitchener, Ontario, with service work throughout Southwestern Ontario or as assigned. The position is based out of a home office and local service depot.

Travel: 80-100% within territory

Compensation: $55K-70K CAD plus commission based on a defined program

Responsibilities

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps and Area Manager
• Initiate and support lateral sales opportunities
• Provide service and startup for new construction projects
• Enhance technical and market knowledge
• Complete service reports as required
• Work with assigned sales representatives to complete and update contract agreements and work sheets, submitting to CSR and accounting as required
• Maintain high standards of service and customer satisfaction to prevent complaints

Qualifications

• Technical Degree or minimum 2 years of sales or technical experience
• In-house training as needed to meet objectives
• Field training with other representatives to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment
• Must have a Class G driver’s license in good standing; company vehicle provided

Physical and mental requirements include safely performing tasks such as climbing ladders, stairs, scaffolding, ramps, poles, and industrial equipment.