Field Technical Service Representative

kuritaamerica; Kitchener; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading water treatment provider in Canada is seeking a Field Technical Service Representative. This role involves conducting water analyses, supporting sales efforts, and maintaining customer relationships. The ideal candidate will have a technical degree and strong communication skills. The position requires extensive travel within Southwestern Ontario and offers a competitive salary plus commission.

Qualifications

• Minimum 2 years of sales or technical experience.
• Field training with other representatives.

Responsibilities

• Conduct in-plant water sampling and analyses.
• Maintain current customer base and service accounts.
• Collaborate with sales representatives.

Skills

Communication

Mechanical Aptitude

Education

Technical Degree

Job description

Overview

Kurita Canada, formerly Keytech Water Management, is a leading regional water treatment provider in eastern Canada. Based in Ontario since 1981, we specialize in innovative water treatment solutions, including chemistries, extensive equipment systems, and comprehensive technical services. In 2021, Keytech joined the Kurita Group of companies through its North American subsidiaries, Kurita America and Kurita Canada, and now serves most of Canada.

Kurita is one of the largest industrial water treatment providers in the world with approximately 8,000 employees across 35 countries and state-of-the-art R&D facilities located in Germany, Japan, and Singapore.

Kurita Canada has an immediate need for a Field Technical Service Representative. As a Field Technical Service Representative, you will represent the company and provide valuable services to our customers.

The Field Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Responsibilities include conducting in-plant water sampling, analyses, and reporting results; collecting operating data on equipment; maintaining and monitoring the chemical feed program; completing specialized studies; and effectively communicating with Sales Reps, Customers, and internal employees. You will also support the Sales Force as assigned.

This individual is responsible for participating in the field training program, acquiring technical and mechanical knowledge, developing customer and prospect rapport, understanding customer operations, and becoming a productive member of the sales and service team.

Job Title: Field Technical Service Representative

Territory/Location: Kitchener, Ontario area with service work throughout Southwestern Ontario or as assigned. This position is based out of a home office and local service depot.

Travel: 80-100% within territory

Compensation: $55K-70K (CAN) plus commission based on a defined program

Responsibilities:

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps and Area Manager
• Initiate and support lateral sales opportunities
• Service and startup for new construction projects
• Enhance technical and market knowledge
• Complete service reports as required
• Collaborate with assigned sales representatives to update contract agreements and work sheets, submitting them to CSR and accounting as needed
• Maintain high standards of service and customer satisfaction to prevent customer complaints

Qualifications:

• Technical Degree or minimum 2 years of sales or technical experience
• In-house training as needed to meet objectives
• Field training with other representatives to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude with familiarity in electrical and plumbing basics related to feed and control equipment
• Must have a Class G license in good standing; company vehicle provided

Physical and Mental Requirements: Ability to climb, ascend, and descend ladders, stairs, scaffolding, ramps, poles, and industrial equipment in a safe and effective manner.