Field System Support Technician (One Year Contract)

Kaizen Lab Inc.; Surrey; On-site; CAD 60,000 - 90,000; Full time

Job summary

Emterra Group in Surrey, BC is seeking a Field System Support Technician to monitor and troubleshoot operational systems from our Remote Monitoring Center. You will provide real-time technical support to the Operations team to identify issues and coordinate solutions, keeping operations safe and efficient.

The ideal candidate has strong technical and analytical skills, is comfortable working independently in a fast-paced environment, and can support maintenance and field service teams as needed.

Qualifications

• 1-2 years of relevant work experience.
• 2-5 years in a technician or technical role with electrical and/or computer systems is an asset.
• Strong troubleshooting, fault-diagnosis, analytical, and problem-solving skills.
• Mechanical or technical aptitude; electrical experience is an asset.
• Experience with remote monitoring, dispatch, fleet, transportation, or similar operations is an asset.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Strong communication and technical writing skills.
• Ability to work independently and as part of a team.
• Experience in waste management, recycling, or transportation is an asset.

Responsibilities

• Monitor operational systems, equipment, truck scales, cameras, and material flow to identify issues, risks, and outliers.
• Respond to system alarms, perform initial troubleshooting, and take appropriate corrective action.
• Diagnose electrical, mechanical, computer, and system issues remotely and support Maintenance and Field Service teams with resolution.
• Monitor and update routes, schedules, equipment availability, and operational activities using computer-based systems.
• Coordinate truck repair scheduling with drivers, Maintenance, vendors, and other Emterra locations.
• Maintain accurate logs of incidents, system alarms, troubleshooting activities, and resolutions.
• Support the Operations team with root cause analysis and resolution of operational issues.
• Escalate complex technical or operational issues to the appropriate team.
• Complete data entry, reports, and other administrative tasks related to Control Center operations.
• Perform other duties as assigned by the Manager.

Skills

Troubleshooting

Analytical thinking

Communication skills

Teamwork

Independent work

Technical writing

Multitasking

Waste management knowledge

Tools

Microsoft Office

Remote monitoring systems

Job description

Who We Are

We are a dynamic, growth-oriented, and safety-focused company. Our organizationhas been deemed to be an “essential service” by providing recycling, resourcerecovery and waste management services that keep our communities clean and safeand valuable materials within the circular economy. Emterra Group is proud tobe recognized as one of Canada’s Greenest Employers, a certified diversesupplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), theCanadian Women Business Enterprise National Council (WBE) and WEConnectInternational.

PositionDescription

The FieldSystem Support Technician will monitor and troubleshoot operational systems andequipment from Emterra’s Remote Monitoring Center in Surrey, BC. This roleprovides real-time technical and operational support to the Operations team toidentify issues, coordinate solutions, and help keep operations running safelyand efficiently.

Thesuccessful candidate will have strong technical, analytical, andtroubleshooting skills and be comfortable working independently in a fast-pacedenvironment.

KeyResponsibilities

• Monitor operational systems,equipment, truck scales, cameras, and material flow to identify issues,risks, and outliers.


• Respond to system alarms, performinitial troubleshooting, and take appropriate corrective action.


• Diagnose electrical, mechanical,computer, and system issues remotely and support Maintenance and FieldService teams with resolution.


• Monitor and update routes,schedules, equipment availability, and operational activities usingcomputer-based systems.


• Coordinate truck repairscheduling with drivers, Maintenance, vendors, and other Emterralocations.


• Maintain accurate logs ofincidents, system alarms, troubleshooting activities, and resolutions.


• Support the Operations team withroot cause analysis and resolution of operational issues.


• Escalate complex technical oroperational issues to the appropriate team.


• Complete data entry, reports, andother administrative tasks related to Control Center operations.


• Perform other duties as assignedby the Manager.

Qualifications& Skills

• 1-2 years of relevant workexperience required.


• 2-5 years of experience in atechnician or technical role with electrical and/or computer systems is anasset.


• Strong troubleshooting,fault-diagnosis, analytical, and problem-solving skills.


• Mechanical or technical aptitude;electrical experience is an asset.


• Experience with remotemonitoring, dispatch, fleet, transportation, or similar operations is anasset.


• Strong computer skills andproficiency with Microsoft Office.


• Ability to multitask, prioritize,and work effectively in a fast-paced environment.


• Strong communication andtechnical writing skills.


• Ability to work independently andas part of a team.


• Experience in waste management,recycling, or transportation is an asset.

Schedule& Work Environment

• Full-time, 12-month contract


• 8-hour shifts


• Schedule supports a 7-day-per-weekoperation.


• Primarily office-based atEmterra’s Remote Monitoring Center in Surrey, BC.


• Occasional exposure tooperational environments, including noise, dirt, odors, and varyingweather conditions.


• Must follow all applicable safetyprocedures and PPE requirements.

Occasional travel to Emterra locations or operational sites may be required.

EmterraGroup is committed to maintaining an equitable, fair, and diverse environment.Any applicants who have a disability or require reasonable accommodation mayspeak directly with our Human Resources Department. Reasonable accommodationswill be assessed on a case-by-case basis. All qualified applicants will receiveconsideration for employment without discrimination.