Operations Manager

Kaizen Lab Inc.; Sault Ste. Marie; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Employee Assistance Program

Tuition reimbursement

Job summary

Emterra Group is seeking an Operations Manager for its Smiths Falls Collections team. You will oversee daily dispatch, driver supervision, and operational reporting to ensure top-tier service and safety compliance across municipal contracts.

The role requires 5+ years in logistics or collections management, a DZ/AZ license with air brake endorsement, and strong knowledge of labour and environmental regulations. Annual salary ranges from CAD 80,000 to CAD 105,000.

Qualifications

• Minimum 5 years in logistics leadership or collection ops.
• Valid DZ/AZ license with air brake endorsement.
• Strong knowledge of provincial labour, transportation, and environmental regulations.

Responsibilities

• Manage daily operational processes and support collection operators/drivers.
• Ensure service excellence, people management, and labour management.
• Oversee collections operations and the daily dispatching of trucks.
• Manage progressive discipline and absenteeism program.
• Manage driver training on operating procedures and health & safety initiatives.
• Ensure daily roll out and end of day procedures are followed.
• Manage onboarding of new hires, working with HR and employment agencies.
• Manage and complete any type of operational reporting required daily.
• Perform bin/cart delivery as required.
• Provide back up coverage for collections should an operator be unable to attend work

Skills

Managerial experience

Supervisory experience

Time management

Interpersonal skills

Team building

Route management

Geography knowledge

Regulatory knowledge

RFID GPS familiarity

Tools

MS Office

Excel

RFID GPS

GIS

Route management software

Fleet maintenance software

Job description

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

We are currently searching for a dynamic, energetic Operations Manager to join our Smiths Falls Collections team. Reporting to the District Manager you will be a hands-on Manager assisting all with all aspects of the collection's operations, as well as supporting the needs of municipal contracts. You will develop the skill set to ensure the highest standard of operational excellence and environmental health and safety to ensure our customers attain the best level of service.

Position Description

• Manage daily operational processes and support collection operators/drivers.
• Ensure service excellence, people management, and labour management.
• Oversee collections operations and the daily dispatching of trucks.
• Manage progressive discipline and absenteeism program.
• Manage driver training on operating procedures as well as the health & safety initiatives to ensure compliance and improvement targets are continually met.
• Ensure daily roll out and end of day procedures are followed.
• Manage the onboarding of new hires, working with HR and employment agencies.
• Manage and complete any type of operational reporting required daily.
• Perform bin/cart delivery as required.
• Provide back up coverage for collections should an operator be unable to attend work

Skills & Qualifications

• Minimum 5 years’ managerial experience in logistics or collection operations preferred.
• Minimum 5 years of prior supervisory experience.
• Valid DZ/AZ license with air brake endorsement required.
• Advanced computer skills with proficiency in the use of MS Office; Excel is an asset.
• Excellent time management, organizational, multi-tasking, interpersonal, and teambuilding skills
• Excellent oral and written communication skills.
• Previous experience utilizing RFID GPS, GIS, route management, fuel, and fleet/maintenance management is an asset.
• Knowledge of provincial labour, transportation, and environmental regulations.
• Has strong knowledge of the geographic area being serviced.

Annual Salary: $80,000-$105,000

Reasons to Apply, Stay and Growwith Emterra Group

• Opportunity to be part of oneof Canada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits(health, dental, and more depending on what you choose)!
• Employee Assistance Program,paid for by the company!
• Tuition reimbursement programand professional development support!
• Be part of an entrepreneurialorganization that wants to continue to learn and grow!
• Ability to have an impact andmake a change!

EmterraGroup is committed tomaintainingan equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an existing vacancy, and we are actively hiring for this position.