Operations Manager

Emterra Group; Sault Ste. Marie; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Comprehensive health benefits

Tuition reimbursement

Employee Assistance Program

Professional development support

Job summary

Emterra Group is seeking an experienced Operations Manager to join the Smiths Falls Collections team. You will report to the District Manager and directly support all aspects of collections operations and municipal contracts.

You will drive operational excellence, supervise staff, and ensure health and safety standards are met, while maintaining service quality across routes. This role requires extensive logistics knowledge and hands-on leadership for continuous improvement.

Qualifications

• Minimum 5 years’ managerial experience in logistics or collection operations.
• Minimum 5 years of prior supervisory experience.
• Valid DZ/AZ license with air brake endorsement required.
• Advanced computer skills with proficiency in MS Office; Excel is an asset.
• Excellent time management, organizational, multi-tasking, interpersonal, and teambuilding skills.
• Excellent oral and written communication skills.
• Previous experience utilizing RFID GPS, GIS, route management, fuel, and fleet/maintenance management is an asset.
• Knowledge of provincial labour, transportation, and environmental regulations.
• Has strong knowledge of the geographic area being serviced.

Responsibilities

• Manage daily operational processes and support collection operators/drivers.
• Ensure service excellence, people management, and labour management.
• Oversee collections operations and the daily dispatching of trucks.
• Manage progressive discipline and absenteeism program.
• Manage driver training on operating procedures as well as the health & safety initiatives to ensure compliance and improvement targets are continually met.
• Ensure daily roll out and end of day procedures are followed.
• Manage the onboarding of new hires, working with HR and employment agencies.
• Manage and complete any type of operational reporting required daily.
• Perform bin/cart delivery as required.
• Provide back up coverage for collections should an operator be unable to attend work.

Skills

Logistics management

Supervisory experience

Communication skills

Time management

MS Office proficiency

Fleet/maintenance awareness

RFID GPS / GIS knowledge

Labour regulations knowledge

Tools

MS Office

Excel

Job description

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

We are currently searching for a dynamic, energetic Operations Manager to join our Smiths Falls Collections team. Reporting to the District Manager you will be a hands‑on Manager assisting all with all aspects of the collection's operations, as well as supporting the needs of municipal contracts. You will develop the skill set to ensure the highest standard of operational excellence and environmental health and safety to ensure our customers attain the best level of service.

Position Description

• Manage daily operational processes and support collection operators/drivers.
• Ensure service excellence, people management, and labour management.
• Oversee collections operations and the daily dispatching of trucks.
• Manage progressive discipline and absenteeism program.
• Manage driver training on operating procedures as well as the health & safety initiatives to ensure compliance and improvement targets are continually met.
• Ensure daily roll out and end of day procedures are followed.
• Manage the onboarding of new hires, working with HR and employment agencies.
• Manage and complete any type of operational reporting required daily.
• Perform bin/cart delivery as required.
• Provide back up coverage for collections should an operator be unable to attend work.

Skills & Qualifications

• Minimum 5 years’ managerial experience in logistics or collection operations preferred.
• Minimum 5 years of prior supervisory experience.
• Valid DZ/AZ license with air brake endorsement required.
• Advanced computer skills with proficiency in the use of MS Office; Excel is an asset.
• Excellent time management, organizational, multi-tasking, interpersonal, and teambuilding skills
• Excellent oral and written communication skills.
• Previous experience utilizing RFID GPS, GIS, route management, fuel, and fleet/maintenance management is an asset.
• Knowledge of provincial labour, transportation, and environmental regulations.
• Has strong knowledge of the geographic area being serviced.

Annual Salary

$80,000-$105,000

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one of Canada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits (health, dental, and more depending on what you choose)!
• Employee Assistance Program, paid for by the company!
• Tuition reimbursement program and professional development support!
• Be part of an entrepreneurial organization that wants to continue to learn and grow!
• Ability to have an impact and make a change!

EmterraGroup is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case‑by‑case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an existing vacancy, and we are actively hiring for this position.