Field Special Investigator

Intact Financial; Richmond Hill; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Special Investigator to join their dynamic team. This role involves evaluating fraud indicators, conducting thorough investigations, and building relationships with law enforcement and stakeholders. You will analyze trends and provide recommendations to enhance claims handling. The company offers a hybrid work model, empowering you to balance remote work with meaningful in-person interactions. With a strong commitment to employee growth and well-being, this opportunity promises a supportive environment where your contributions will make a significant impact.

Benefits

Employee Share Purchase Plan

Flexible Work Arrangements

Annual Wellness Account

Extra Days Off

Access to Virtual Healthcare

Dynamic Learning Ecosystem

Community Impact Program

Qualifications

• 12+ years of field investigative experience required.
• Minimum of 2 years in insurance claims investigation.
• Strong knowledge of privacy laws and evidence continuity.

Responsibilities

• Evaluate fraud indicators and develop investigative plans.
• Conduct interviews and collect evidence for investigations.
• Analyze information and provide recommendations to business.

Skills

Investigative Interviewing

Evidence Collection

Analytical Skills

Communication Skills

Relationship Building

Problem Solving

Bilingualism (French/English)

Education

University Degree or College Diploma

Tools

Microsoft Outlook

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Field Special Investigator for our growing team!

What you'll do here:

• Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
• Conduct all aspects of the investigations, including in-person and telephone interviews with individuals, businesses, law enforcement, and all entities pertinent to the claim.
• Collect, source and preserve evidence as it relates to investigations, including statements, records, reports, and salvage.
• Analyze information to identify trends, summarize findings and make recommendations to the business for further investigation and claims handling.
• Consult internally with Claims business units, and provide resources and recommendations to support the fraud initiatives, as required.
• Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
• Build and maintain productive business relationships with law enforcement (police, fire, border control), government bodies, and investigative organizations.
• Attend court proceedings or hearings, as required.
• Participate and/or lead project work and training initiatives, internal and external.
• Work using a home office and company vehicle (with an assigned administrative office in the GTA).

What you bring to the table:

• University degree or college diploma or any combination of equivalent education and experience.
• Minimum 12 years of field investigative experience.
• Minimum of 2 years insurance claims investigation experience.
• Strong investigative interviewing and statement-taking skill.
• Comprehensive knowledge of evidence continuity, collection best practices, and privacy laws.
• Excellent written / verbal communication and documentation skills.
• Strong interpersonal and networking / relationship-building skills.
• Experience in providing testimony in judicial proceedings and/or insurance examinations.
• Must have valid Driver’s licence and a good driving record.
• Excellent time management and workload management skills.
• Working knowledge of Outlook.
• Law Enforcement experience, strong asset.
• Ability to solve problems and innovate investigation strategy.
• Bilingualism (French / English) an Asset – Need to process claims files from English-speaking clients on a regular basis.

This role is eligible for employee referral bonus. #myReferrals2000

#LI-Remote

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.