Field Service Technician - Vancouver, BC

Tennant Company; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the cleaning equipment industry is seeking a Field Service Technician. You will be responsible for diagnosing and repairing Tennant products, ensuring customer satisfaction through quality service. This role requires mechanical and electrical troubleshooting skills, a valid driver's license, and a commitment to safety. Join us in creating a cleaner, healthier world.

Benefits

Performance-based incentives

Excellent benefits package

Company Service Vehicle

Cell phone and Tablet

Uniforms

Specialty Tools

Comprehensive training program

Qualifications

• Minimum 3 years of experience in troubleshooting and repairing combustion engines.
• Experience using hand and power shop tools.

Responsibilities

• Perform preventative maintenance and resolve complex mechanical and electrical problems.
• Plan daily schedule and maintain communication with customers.

Skills

Troubleshooting

Mechanical Systems

Electrical Systems

Communication

Education

High school diploma or equivalent

Tools

MS Office Suite

Diagnostic Devices

Job description

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

Ready for Something {New? If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you. Apply below if youre ready to contribute to a cleaner, healthier, and safer world!

With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

A Day in the Life

• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs. Create and maintain records of all service activities and business reporting documentation. Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment. Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Required Experience and Education

• High school diploma or equivalent
• Valid driver's license plus meet Tennant Company driving policy requirements.
• Minimum of 3 years of experience : Troubleshooting and repairing combustions engines (LP, Diesel, or Gas) Troubleshooting and repairing mechanical and electrical systems Using hand and power shop tools, equipment, and diagnostic devices. Using a personal computer, MS Office Suite, and email.

Preferred Experience

• Previous experience and knowledge : Working on Mobile Equipment (Forklifts, Heavy Equipment, etc.) Previous experience working directly with customers

Physical Requirements

• Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving time of 2+ hours daily.

Tennant Company Offers

• Performance-based incentives structure
• Excellent benefits package (eligible on 1st day of employment)
• Company Service Vehicle
• Cell phone and Tablet
• Uniforms
• Specialty Tools
• Comprehensive training program including ride-along, virtual and factory-based training

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

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