Field Service Technician- Production Print

Konica Minolta Business Solutions U.S.A., Inc.; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative company seeks a Production Print Field Service Technician to join their dynamic team. In this role, you will maintain and repair production print products, ensuring customer satisfaction through effective communication and technical expertise. Your responsibilities will include on-site service, parts management, and fostering strong relationships with clients. This position offers an exciting opportunity to work independently while contributing to a collaborative environment. If you have a passion for technology and customer service, this is the perfect role for you!

Qualifications

• Experience servicing production printers or MFPs is essential.
• Must achieve an Associate Level Certification.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service and maintain customer relationships.

Skills

Servicing production printers

Microsoft OS printing

Communication skills

Customer relations

Basic Color theory

Education

High School diploma

CompTIA A+ certification

Microsoft MCP certification

Tools

MFPs

Basic electronic repair tools

Job description

Overview

We’re looking for a Production Print Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

What you’ll do here

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understand territory parts budget and inventory control
• Follow policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

What you bring to the table:

• Previous experience servicing production printers or MFPs required
• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written communication skills
• Ability to operate independently, with occasional assistance
• Must be positive, outgoing, self-motivated, and committed to building strong customer relations
• Willingness to travel within Canada and the US; must provide valid travel documents at own expense
• Own vehicle with valid insurance and driver's license in good standing
• Availability for standby and after-hours work; training may require travel and overnight stays, including weekends
• Required to achieve an Associate Level Certification
• High School diploma or equivalent; certifications such as CompTIA A+, Net+, CDIA+, Microsoft MCP or MCITP preferred

Ce que vous apportez :

• 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels.
• Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants.
• Conscience de base des solutions courantes.
• Certifications de systèmes de bureau de bas à moyen de gamme.
• Notions de base sur la théorie des couleurs.
• Bonnes compétences verbales et écrites.
• Travaille de manière indépendante, nécessite de l'aide de temps en temps.
• Doit être positif, ouvert, autonome et engagé à développer et maintenir de solides relations avec les clients.
• Les déplacements au Canada et aux États-Unis sont requis.
• Le candidat doit fournir et maintenir des documents de voyage valides à ses frais.
• Véhicule personnel et possession d'une assurance valide avec une couverture appropriée et un permis de conduire valide en bon état.
• Possibilité de travail de garde et en dehors des heures normales de travail.
• La formation peut nécessiter des déplacements après les heures de travail et des séjours, y compris les week-ends.
• Doit obtenir la certification de niveau associé.
• Diplôme d'études secondaires ou équivalent; certifications comme CompTIA A+, Net+, CDIA+, Microsoft MCP ou MCITP appréciées.