Field Service Technician (Production) - Mississauga, TO

Xerox; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player in workplace technology is seeking a Field Service Technician to join their dynamic team. In this role, you will leverage your electromechanical expertise to ensure top-notch service and maintenance of large-scale production equipment. You'll be the primary contact for clients, resolving issues efficiently while adhering to service level agreements. This position offers opportunities for career growth within a supportive culture, comprehensive benefits, and a chance to make a significant impact in the field of technology. If you are a reliable professional with a passion for customer service and technical excellence, this is the role for you.

Benefits

Full medical, dental, vision benefits

Wellness credits

Company contributions to health savings accounts

401k matching

Paid time off

Holidays

Personal days

Qualifications

• Senior electro-mechanical experience with troubleshooting skills.
• Relevant backgrounds include HVAC, automotive mechanic, or military experience.

Responsibilities

• Provide outstanding service to clients, resolving issues per SLA agreements.
• Utilize electromechanical expertise to repair large-scale production equipment.
• Assist team members on policies and best practices for equipment repair.

Skills

Electromechanical expertise

Troubleshooting electrical circuits

Time management

Physical ability to lift 50 pounds

Valid driver’s license

Education

Certifications relevant to the role

Job description

Field Service Technician (Production) - Mississauga, TO

Join us to apply for the Field Service Technician (Production) - Mississauga, TO role at Xerox.

About Xerox

Xerox Holdings Corporation has been a leader in workplace technology for over 100 years. We innovate in office and production print, software, and services to enhance the modern workforce. Our solutions span from office environments to industrial settings, focusing on digital transformation, augmented reality, robotic process automation, additive manufacturing, IoT, and cleantech. Learn more at www.xerox.com and see our commitment to diversity and inclusion.

Primary Responsibilities

1. Provide outstanding service to clients, resolving issues according to SLA agreements to ensure high customer satisfaction.
2. Utilize your electromechanical expertise and advanced troubleshooting skills to repair and maintain large-scale production equipment.
3. Perform comprehensive maintenance, including diagnostics, software updates, installation, removal, retrofit, and remote resolution.
4. Serve as the primary contact for customers, managing maintenance, production, and inventory of equipment.
5. Assist and guide team members on policies, procedures, and best practices for equipment repair.

Skills and Qualifications

• Senior electro-mechanical experience, including troubleshooting electrical circuits with a multimeter and reading electrical schematics. Relevant backgrounds include HVAC, cable internet tech, electrician, automotive mechanic, military, or veteran experience.
• Strong time management and reliability; punctuality is essential.
• Valid driver’s license with appropriate insurance; a Motor Vehicle Record check will be conducted.
• Physical ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with safety as a priority around electrical components.
• Certifications relevant to the role are a plus.

First 60 Days Success Indicators

• Complete new hire and technical training successfully.
• Understand our company and customer service culture.
• Meet call load, territory, and client satisfaction expectations.
• Gain thorough knowledge of equipment and inventory in your territory.
• Independently complete service calls accurately.

Additional Benefits

• Opportunities for career growth within a supportive company culture.
• Full medical, dental, vision, wellness credits, and company contributions to health savings accounts and 401k matching.
• Paid time off, holidays, and personal days.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services, Software Development, Retail Office Equipment

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